topic Re: Auto top up feature not found. in Get Support

Auto top up feature not found.

coffee — Wed, 05 Jan 2022 08:41:25 GMT

Hi - Would like to set up auto payment from my credit card but even though I perused my account page I can not find where the activation button is. I can find the make a payment section but again can not find how to activate the auto top up. Could this feature no be available because my account is currently suspended?

Re: Auto top up feature not found.

hairbag1 — Wed, 13 Mar 2019 18:36:46 GMT

Log into My Account / Payment...then follow instructions. Good luck. How long has you acct be suspended. Anything after 90 days is lost and you'll have to get a new sim and a new account.

Re: Auto top up feature not found.

denis2 — Wed, 13 Mar 2019 18:35:57 GMT

Go in my account

click on the payment tab

from there you can click Manage auto pay

Re: Auto top up feature not found.

ShawnC13 — Wed, 13 Mar 2019 18:37:48 GMT

@coffee wrote:
Hi - Would like to set up auto payment from my credit card but even though I perused my account page I can not find where the activation button is. I can find the make a payment section but again can not find how to activate the auto top up. Could this feature no be available because my account is currently suspended?

ETA: You will need to make a one time payment to get your account active and then you will be able to add an autopayment credit card

Re: Auto top up feature not found.

coffee — Wed, 13 Mar 2019 18:38:46 GMT

No - Over the past few weeks have tried to even just make a monthly payment but after filling out the details and clicking SUBMIT the page just hangs up. Have tried two seperate good and valid credit cards but -- again the page just hangs up with no explanation.

ALSO ----Over the past few weeks have tried to even just make a monthly payment but after filling out the details and clicking SUBMIT the page just hangs up. Have tried two seperate good and valid credit cards but -- again the page just hangs up with no explanation.

Re: Auto top up feature not found.

hairbag1 — Wed, 13 Mar 2019 18:39:18 GMT

Try using a different browser and clearing your cache files. Let us know if that works.

Re: Auto top up feature not found.

hairbag1 — Wed, 13 Mar 2019 18:41:17 GMT

@coffee wrote:
No - Over the past few weeks have tried to even just make a monthly payment but after filling out the details and clicking SUBMIT the page just hangs up. Have tried two seperate good and valid credit cards but -- again the page just hangs up with no explanation.

ALSO ----Over the past few weeks have tried to even just make a monthly payment but after filling out the details and clicking SUBMIT the page just hangs up. Have tried two seperate good and valid credit cards but -- again the page just hangs up with no explanation.

An option is to pay with recharge.com or voucher from Canadian Tire...then straghten credit card out later on.

Re: Auto top up feature not found.

demon1102 — Wed, 13 Mar 2019 18:42:34 GMT

It takes a couple of minutes to submit your imformation . Please be patient

Re: Auto top up feature not found.

ShawnC13 — Wed, 13 Mar 2019 18:42:54 GMT

@coffee wrote:
No - Over the past few weeks have tried to even just make a monthly payment but after filling out the details and clicking SUBMIT the page just hangs up. Have tried two seperate good and valid credit cards but -- again the page just hangs up with no explanation.

ALSO ----Over the past few weeks have tried to even just make a monthly payment but after filling out the details and clicking SUBMIT the page just hangs up. Have tried two seperate good and valid credit cards but -- again the page just hangs up with no explanation.

How long has your account been suspended?

Re: Auto top up feature not found.

sandpublic — Wed, 13 Mar 2019 18:45:08 GMT

@hairbag1 wrote:
@coffee wrote:
No - Over the past few weeks have tried to even just make a monthly payment but after filling out the details and clicking SUBMIT the page just hangs up. Have tried two seperate good and valid credit cards but -- again the page just hangs up with no explanation.

ALSO ----Over the past few weeks have tried to even just make a monthly payment but after filling out the details and clicking SUBMIT the page just hangs up. Have tried two seperate good and valid credit cards but -- again the page just hangs up with no explanation.
An option is to pay with recharge.com or voucher from Canadian Tire...then straghten credit card out later on.

Sometimes the website is slow so you have to be patient (like > 3 minutes) and it will go through. You should be able to add your CC by selecting the "ManageAutopay" feature.

If you are still having problems then I would suggest to send a private message to the @CS_Agent and they should be able to assist you with adding your cc.

Hope this helps!

Re: Auto top up feature not found.

coffee — Wed, 13 Mar 2019 18:55:25 GMT

@ShawnC13 wrote:
@coffee wrote:
No - Over the past few weeks have tried to even just make a monthly payment but after filling out the details and clicking SUBMIT the page just hangs up. Have tried two seperate good and valid credit cards but -- again the page just hangs up with no explanation.

ALSO ----Over the past few weeks have tried to even just make a monthly payment but after filling out the details and clicking SUBMIT the page just hangs up. Have tried two seperate good and valid credit cards but -- again the page just hangs up with no explanation.
How long has your account been suspended?

Cut and pasting ----" You must make a payment by Apr 9, 2019 to keep your phone number and any remaining add-ons."

Re: Auto top up feature not found.

hairbag1 — Wed, 13 Mar 2019 18:57:59 GMT

@coffee wrote:

@ShawnC13 wrote:
@coffee wrote:
No - Over the past few weeks have tried to even just make a monthly payment but after filling out the details and clicking SUBMIT the page just hangs up. Have tried two seperate good and valid credit cards but -- again the page just hangs up with no explanation.

ALSO ----Over the past few weeks have tried to even just make a monthly payment but after filling out the details and clicking SUBMIT the page just hangs up. Have tried two seperate good and valid credit cards but -- again the page just hangs up with no explanation.
How long has your account been suspended?
Cut and pasting ----" You must make a payment by Apr 9, 2019 to keep your phone number and any remaining add-ons."

So that indicates your account is still active. Give the suggestions supplied a try and let us know what works.

Re: Auto top up feature not found.

coffee — Wed, 13 Mar 2019 19:22:22 GMT

Yup entered my card info and waited and waited and still waiting. - The page just stays as is with not action what-so ever --when I place the cursor over the submit button it turns red indicating the page has not timed out - but nothing at all happens when I double click or press enter etc --- when I remove the cursor from the SUBMIT button it goes grey again ---- weird or what?

Re: Auto top up feature not found.

coffee — Wed, 13 Mar 2019 19:25:45 GMT

No such feature on my account page "ManageAutopay" -- Have emailed the moderator team outlining the problem.

Re: Auto top up feature not found.

sandpublic — Wed, 13 Mar 2019 19:26:36 GMT

@coffee wrote:
Yup entered my card info and waited and waited and still waiting. - The page just stays as is with not action what-so ever --when I place the cursor over the submit button it turns red indicating the page has not timed out - but nothing at all happens when I double click or press enter etc --- when I remove the cursor from the SUBMIT button it goes grey again ---- weird or what?

If it doesn't work clear the cache/history on your browser and reboot your machine. Then try it again and see if it works.

Re: Auto top up feature not found.

hairbag1 — Wed, 13 Mar 2019 19:28:35 GMT

@coffee wrote:
No such feature on my account page "ManageAutopay" -- Have emailed the moderator team outlining the problem.

You have to click on Payment ...then you'll see ManageAutopay. Good luck

Re: Auto top up feature not found.

coffee — Wed, 13 Mar 2019 19:31:53 GMT

@sandpublic wrote:
@coffee wrote:
Yup entered my card info and waited and waited and still waiting. - The page just stays as is with not action what-so ever --when I place the cursor over the submit button it turns red indicating the page has not timed out - but nothing at all happens when I double click or press enter etc --- when I remove the cursor from the SUBMIT button it goes grey again ---- weird or what?
If it doesn't work clear the cache/history on your browser and reboot your machine. Then try it again and see if it works.

Yup have tried this several times -- have even tried to make a payment by my iPhone but again it will not go through the page just hangs there. **** just perhaps BELL MOBILITY is doing this -- ha. ha. ha. - I set up this number for my wife because she basicaly only uses WIFI and iMessage so I'm trying to get her to cancell her Bell $55/month prepaid account and start using PM but having bad luck.

Re: Auto top up feature not found.

Lieux — Wed, 13 Mar 2019 19:32:06 GMT

@coffee wrote:
No such feature on my account page "ManageAutopay" -- Have emailed the moderator team outlining the problem.

IN orange MANAGE MY PAYMENT @coffee

Re: Auto top up feature not found.

sandpublic — Wed, 13 Mar 2019 19:30:32 GMT

@hairbag1 wrote:
@coffee wrote:
No such feature on my account page "ManageAutopay" -- Have emailed the moderator team outlining the problem.
You have to click on Payment ...then you'll see ManageAutopay. Good luck

Re: Auto top up feature not found.

hairbag1 — Wed, 13 Mar 2019 19:32:09 GMT

@coffee wrote:
@sandpublic wrote:
@coffee wrote:
Yup entered my card info and waited and waited and still waiting. - The page just stays as is with not action what-so ever --when I place the cursor over the submit button it turns red indicating the page has not timed out - but nothing at all happens when I double click or press enter etc --- when I remove the cursor from the SUBMIT button it goes grey again ---- weird or what?
If it doesn't work clear the cache/history on your browser and reboot your machine. Then try it again and see if it works.
Yup have tried this several times -- have even tried to make a payment by my iPhone but again it will not go through the page just hangs there.

Simon says you can also dial *611 to add autopay. Give that a try and let us know how you make out.