topic Re: SIM not working in Get Support

SIM not working

reilly85 — Wed, 05 Jan 2022 08:41:05 GMT

I bought a new phone off Kijiji. I checked to see if the IMEI was clean and it was. I put my SIM in... worked... for 5 days. Now all the sudden it isnt working. I checked the compatibility on PM and it says it should work. Then it says it has been reported lost or stolen. I used multiple IMEI checkers and they all say my phone is fine. I put my brother in laws Roger SIM card in it and it worked no problem. My SIM card works in my old phone.

What should I do

Re: SIM not working

Lieux — Wed, 13 Mar 2019 01:53:39 GMT

@reilly85 wrote:
I bought a new phone off Kijiji. I checked to see if the IMEI was clean and it was. I put my SIM in... worked... for 5 days. Now all the sudden it isnt working. I checked the compatibility on PM and it says it should work. Then it says it has been reported lost or stolen. I used multiple IMEI checkers and they all say my phone is fine. I put my brother in laws Roger SIM card in it and it worked no problem. My SIM card works in my old phone.

What should I do

What’s your phone?

Re: SIM not working

hairbag1 — Wed, 13 Mar 2019 01:54:30 GMT

If the phone has been black-listed as stolen...keep using your old phone until you get a new one.

Re: SIM not working

Lieux — Wed, 13 Mar 2019 01:57:21 GMT

Did you try the lost/stolen trick? Go in your self serve account and click in the tab plan/add-in’s and after click on lost/stolen my phone .. close your phone few minutes and open it again and click on find my phone... see what happened.. and let us know..

Re: SIM not working

Alex888 — Wed, 13 Mar 2019 01:59:38 GMT

@reilly85Have you tried restarting the phone, or the lost/stolen trick?

Re: SIM not working

Anonymous — Wed, 13 Mar 2019 01:59:51 GMT

@reilly85 wrote:
I bought a new phone off Kijiji. I checked to see if the IMEI was clean and it was. I put my SIM in... worked... for 5 days. Now all the sudden it isnt working. I checked the compatibility on PM and it says it should work. Then it says it has been reported lost or stolen. I used multiple IMEI checkers and they all say my phone is fine. I put my brother in laws Roger SIM card in it and it worked no problem. My SIM card works in my old phone.

What should I do

Can you contact the seller and tell them that now all of a sudden it's been blacklisted. If they're honourable they might do something for you. If not...caveat emptor.

This is another blacklist checker.

Re: SIM not working

Lieux — Wed, 13 Mar 2019 02:00:14 GMT

@reilly85 @Is your phone blacklisted??? I don’t understand because you have used it with the sim from Rogers...

Re: SIM not working

reilly85 — Wed, 13 Mar 2019 02:00:52 GMT

Ive called telus bell and rogers. its only with public mobile that its not working. My brother in laws rogers SIM worked

Re: SIM not working

reilly85 — Wed, 13 Mar 2019 02:01:19 GMT

what is the lost/stolen trick

Re: SIM not working

reilly85 — Wed, 13 Mar 2019 02:01:56 GMT

iphone 8. my old was a 6. my brother in laws is an 8

Re: SIM not working

Lieux — Wed, 13 Mar 2019 02:02:37 GMT

@reilly85 I explained to you in my message above.. just few steps..

Re: SIM not working

reilly85 — Wed, 13 Mar 2019 02:03:49 GMT

according to every IMEI checker and rogers and telus its not. according to PM it is

Re: SIM not working

Lieux — Wed, 13 Mar 2019 02:05:33 GMT

@reilly85 wrote:
according to every IMEI checker and rogers and telus its not. according to PM it is

Did you try with willmyphonework.com? Compatibility with public mobile...

Re: SIM not working

will13am — Wed, 13 Mar 2019 02:08:57 GMT

@reilly85 , as far as I know, this is the official Canadian blacklist.

https://www.devicecheck.ca/check-status-device-canada/

Buying a phone from Kijiji is known to be high risk. I am a long time member if RFD and they have stickied a thread discussing this very topic to warn member of the perils of buying phone from Kijiji.

https://forums.redflagdeals.com/buying-phones-kijiji-blacklisted-2130169/

If the IMEI is not showing on the Canadian blacklist, I suggest contacting the moderator team to find out why Public Mobile has blacklisted the phone. The moderator team can be reached via private message using this link. Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team. Good luck with getting this sorted out.

Re: SIM not working

reilly85 — Wed, 13 Mar 2019 02:10:44 GMT

didnt work. It recognizes that I have a voicemail. but wont connect to the network

Re: SIM not working

Metal1967 — Wed, 13 Mar 2019 02:12:00 GMT

@reilly85

If the sim worked in another phone..something has happened with the kijiji unit.....

Re: SIM not working

Lieux — Wed, 13 Mar 2019 02:12:19 GMT

@reilly85 wrote:
didnt work. It recognizes that I have a voicemail. but wont connect to the network

Did you port your number from another company?

Re: SIM not working

computergeek541 — Wed, 13 Mar 2019 02:18:59 GMT

@Lieux wrote:
Did you try the lost/stolen trick? Go in your self serve account and click in the tab plan/add-in’s and after click on lost/stolen my phone .. close your phone few minutes and open it again and click on find my phone... see what happened.. and let us know..

Alex888 and Lieux,

In the first message of the thread that was even quoted, the OP states that phone has been blacklisted. As such, the model or the phone would make no difference, nor can the customer do anyting with the self-serve account to make the device work. Restarting it can't fix a phone's IMEI being blacklisted by a carrier or nationally either.

Re: SIM not working

reilly85 — Wed, 13 Mar 2019 02:15:45 GMT

someone elses sim worked in the kijiji unit

Re: SIM not working

Lieux — Wed, 13 Mar 2019 02:20:22 GMT

@computergeek541 wrote:
@Lieux wrote:
Did you try the lost/stolen trick? Go in your self serve account and click in the tab plan/add-in’s and after click on lost/stolen my phone .. close your phone few minutes and open it again and click on find my phone... see what happened.. and let us know..
In the first message of the thread that you even quoted, the OP states that phone has been blacklisted. As such, the model or the phone would make no difference, nor can the customer do anyting with the self-serve account to make the device work.

That’s why I wrote in an another message that’s strange that the phone is blacklisted because it was Ok with the sim from Rogers.. is it possible blacklisted with only one company ?