topic Payment in Get Support

Payment

Lindaa — Wed, 05 Jan 2022 08:41:00 GMT

My credit card is expiring soon and I am trying to update it, however it is not letting me. I have tried two cards and both says that it is unable to be acepted and tells me to contact my bank. I have done so as well, but they said that it is the website becasue there is nothing wrong with my card. So how to do update my payment or who can I email/contact regarding about this?

Re: Payment

NDesai — Tue, 05 Dec 2017 06:21:05 GMT

@Lindaa Try it using incognito/private browsing mode. Or use another browser like Safari or Internet Explorer.

Re: Payment

Taekgun — Tue, 05 Dec 2017 06:24:20 GMT

@Lindaa

Sorry to hear you're having trouble. The self serve system can be a bit glitchy at times. Try disabling auto-pay, removing your old CC altogether, and then adding the new one and adding auto-pay back again.

You also may need to try a different web browser if that's not working; Chrome in Incognito mode is usually successful.

Failing these two processes, I would the recommend you get in touch with the moderator team. Send them a private message using this link: @CS_Agent, provide them with your name, account number and an explanation of the issue and they will be able to look into the matter for you.

Re: Payment

mimmo — Tue, 05 Dec 2017 06:44:05 GMT

Also try postal code missing last digit or with a space or removing the unit number from your address

Re: Payment

stonechucker — Wed, 06 Dec 2017 00:07:09 GMT

Removing the SPACE in the Postal Code is a smart idea, however, leaving off the last digit is not. As Public Mobile is a Canadian company, and the service is provided to Canadians, there is no need to make it 'like' an American zip code.

I have never had an issue typing my unit-building address number(s) as 201-126 (apt - street address), here, or with any other address field. Even if there's a place to put apartment or suite or unit or whatever else, I always enter apt-street to do.