topic Re: Can't use calls and sms in Get Support

Can't use calls and sms

Squash — Wed, 05 Jan 2022 08:40:58 GMT

Hi, I'm new. On the 10$ 50\50 plan. Sms and calls have stopped working (I believe I reached the limits). But I did 2 add-ons (400 minutes and 200 mo data). Now my balance shows 15$ balance. I have autopay too. why isint it using the money i added to give me the minutes or sms?

Re: Can't use calls and sms

RobertQc — Wed, 13 Mar 2019 00:37:52 GMT

@Squash wrote:
Hi, I'm new. On the 10$ 50\50 plan. Sms and calls have stopped working (I believe I reached the limits). But I did 2 add-ons (400 minutes and 200 mo data). Now my balance shows 15$ balance. I have autopay too. why isint it using the money i added to give me the minutes or sms?

@Squash You added the funds, now you need to go back in and actually pay for the add-on. Check the add-on section, did they add? Check your account history, was any funds removed?

Also restart your phone is always a good idea after you do anything

Re: Can't use calls and sms

Lieux — Wed, 13 Mar 2019 00:38:26 GMT

@Squash wrote:
Hi, I'm new. On the 10$ 50\50 plan. Sms and calls have stopped working (I believe I reached the limits). But I did 2 add-ons (400 minutes and 200 mo data). Now my balance shows 15$ balance. I have autopay too. why isint it using the money i added to give me the minutes or sms?

It's a 2 steps for add-ons..you need to click on them now for having them in your account.

Re: Can't use calls and sms

RobertQc — Wed, 13 Mar 2019 00:39:51 GMT

P.S. There is no SMS add-on. If you bought an add-on with SMS then you bought a us roaming add-on which does not work in canada

Re: Can't use calls and sms

RobertQc — Wed, 13 Mar 2019 00:42:26 GMT

P.P.S

400 minutes is $15

200mb data is $10

So maybe you only did the 2 step process on the 200mb?

Check your self serve and look under my add-ons, do you see either?

How much in total did you fund your account?

Re: Can't use calls and sms

Lieux — Wed, 13 Mar 2019 00:42:36 GMT

@Squash wrote:
Hi, I'm new. On the 10$ 50\50 plan. Sms and calls have stopped working (I believe I reached the limits). But I did 2 add-ons (400 minutes and 200 mo data). Now my balance shows 15$ balance. I have autopay too. why isint it using the money i added to give me the minutes or sms?

You can see your usage of your minutes and texts on the first page of your self serve account or more details if you click on the tab PLAN/ADD-ONS and after on USAGE HISTORY.

Re: Can't use calls and sms

srlawren — Wed, 13 Mar 2019 00:43:12 GMT

@Squash for an illustrated guide to buying add-ons, check here: https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974#M22572

Sounds like you've completed step 1 but not step 2.

Re: Can't use calls and sms

will13am — Wed, 13 Mar 2019 02:20:44 GMT

@srlawren wrote:
@Squash for an illustrated guide to buying add-ons, check here: https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974#M22572

Sounds like you've completed step 1 but not step 2.

You beat me to it, showoff!