topic Re: No Service in Get Support

No Service

sabumbeejay — Wed, 05 Jan 2022 08:40:59 GMT

I inserted the SIM card and did not get service. I assume the service is the same as TELUS? Please help!!!

Re: No Service

NDesai — Tue, 05 Dec 2017 06:26:24 GMT

@sabumbeejay Did you activate the sim? If yes, did you get charged? Did you receive any errors? Is your phone unlocked or locked to Telus/Koodo?

We need more info in order to provide some help.

Re: No Service

sabumbeejay — Tue, 05 Dec 2017 06:30:21 GMT

Yes, I activated my SIM card and I was charged for it. So I go home tonight and inserted it into my iPhone 6 but it indicated 'no network'. I had my phone was unlocked months ago when I was in Britain. I was with Telus.

Re: No Service

NDesai — Tue, 05 Dec 2017 06:34:58 GMT

@sabumbeejaywrote:
Yes, I activated my SIM card and I was charged for it. So I go home tonight and inserted it into my iPhone 6 but it indicated 'no network'. I had my phone was unlocked months ago when I was in Britain. I was with Telus.

Login to your self-serve account and see if everything looks ok. If you can't login to your account, there might have been some error during activation. In this case, you will need to send a private message to the Moderator_Team with your account info.

Re: No Service

sabumbeejay — Tue, 05 Dec 2017 06:38:34 GMT

Yes, I can't log on to my account. Thanks, I will mail the moderator now.

Re: No Service

MoreYummy — Tue, 05 Dec 2017 08:03:21 GMT

It is probably the activation isnt complete properly. mod is the only fix now.

Re: No Service

sirvar — Wed, 06 Dec 2017 02:52:20 GMT

Also, phones can be unlocked for free now. Might want to do that just in case you travel and need to pop in a SIM there