topic Re: hi in Get Support

hi

kelvin1jah — Wed, 05 Jan 2022 08:40:50 GMT

i have a lot of problems with my phone internet

Re: hi

Anonymous — Tue, 12 Mar 2019 22:32:20 GMT

@kelvin1jah wrote:
i have a lot of problems with my phone internet

How long have you had service here?

Has it ever worked here?

What specific make/model phone is it?

Have you used all of your data?

Is your account active?

Re: hi

hairbag1 — Tue, 12 Mar 2019 22:32:20 GMT

Gonna need more information then that. What kind of phone you have ? Is it new or is it locked to a previous provider ? Do you have a PM data plan ? Lets start there for now.

Re: hi

hairbag1 — Tue, 12 Mar 2019 22:45:59 GMT

Can you provide us with a screenshot of your Account Status and Plans & Add-ons ? You'll need to log into My Account. This info will help us determine what type of plan you have and maybe help to get your problem solved.

Re: hi

srlawren — Tue, 12 Mar 2019 22:47:34 GMT

@hairbag1 wrote:
Can you provide us with a screenshot of your Account Status and Plans & Add-ons ? You'll need to log into My Account. This info will help us determine what type of plan you have and maybe help to get your problem solved.

@kelvin1jah but be sure to crop ot blank out any personal info (name, phone number, account number)

Re: hi

cavemantoronto — Wed, 13 Mar 2019 12:52:16 GMT

@kelvin1jah wrote:
i have a lot of problems with my phone internet

Slow? Not working? Gets used up fast? Not reliable?

Not much info for us to help.

Re: hi

srlawren — Wed, 13 Mar 2019 16:01:47 GMT

@cavemantoronto wrote:
@kelvin1jah wrote:
i have a lot of problems with my phone internet
Slow? Not working? Gets used up fast? Not reliable?

Not much info for us to help.

@cavemantoronto apparently it's so slow that he hasn't been able to get back here to tell us the story. 😉

Re: hi

Darren4 — Wed, 13 Mar 2019 18:28:28 GMT

Did you just activate? Maybe it's just temporary and will turn on very soon.