topic My unlocked phone says SIM not supported in Get Support

My unlocked phone says SIM not supported

thelawfox — Wed, 05 Jan 2022 08:40:36 GMT

I bought a SIM from PM about a week ago and on activating it and putting it in my phone (Android) I get a message saying SIM not supported.

I thought it was a lock issue but now that I got it unlocked it still doesn't work. When I put another SIM in my phone it works fine. Also the PM SIM I bought doesn't work in other unlocked phones so is the SIM just dead? Should I buy a new one or is there something I'm missing?

Help appreciated, thanks!

Re: My unlocked phone says SIM not supported

hairbag1 — Tue, 12 Mar 2019 19:07:20 GMT

@thelawfox wrote:
I bought a SIM from PM about a week ago and on activating it and putting it in my phone (Android) I get a message saying SIM not supported.
I thought it was a lock issue but now that I got it unlocked it still doesn't work. When I put another SIM in my phone it works fine. Also the PM SIM I bought doesn't work in other unlocked phones so is the SIM just dead? Should I buy a new one or is there something I'm missing?
Help appreciated, thanks!

Sounds like you have a bad sim. Go back to retailer and exchange for a new one. Good luck.

Re: My unlocked phone says SIM not supported

will13am — Tue, 12 Mar 2019 19:13:05 GMT

This is a strange one. Since the moderator team is on this one, get them to confirm the account is in good standing and that will eliminate that as a problem. SIM cards are robust and don't fail so easily. The fact that a not supported message was generated says the SIM was readable.

Re: My unlocked phone says SIM not supported

stonechucker — Tue, 12 Mar 2019 19:33:57 GMT

@thelawfox, Public Mobile doesn't sell phones, where did you buy it? If the device is locked, another SIM could well work in it. Which company was the SIM for?

Re: My unlocked phone says SIM not supported

mh1983 — Tue, 12 Mar 2019 19:48:31 GMT

@stonechucker wrote:
@thelawfox, Public Mobile doesn't sell phones, where did you buy it? If the device is locked, another SIM could well work in it. Which company was the SIM for?

I don't think @thelawfox mentioned anything about buying a phone from PM.

OP, did you try https://willmyphonework.net/ ? Could be unlocked but work w/ the supported bands.

Re: My unlocked phone says SIM not supported

stonechucker — Tue, 12 Mar 2019 19:54:14 GMT

@mh1983, ah yes, my vision caused me to misread again.

Thanks for correcting me.

Re: My unlocked phone says SIM not supported

srlawren — Tue, 12 Mar 2019 19:58:45 GMT

@mh1983 wrote:

OP, did you try https://willmyphonework.net/ ? Could be unlocked but work w/ the supported bands.

@mh1983 I was thinking the same thing. @thelawfox by chance, is the other provider SIM (the one that works) from Rogers or Fido or Chatr? Is the phone from overseas? If so, it's quite likely it was only working on Rogers' 2G GSM network; as Rogers is the only provider in Canada operating a 2G GSM network (for now, it's going away sometime next year), if this is your case, you can only get service from the Rogers family of brands that I previously mentioned.

Re: My unlocked phone says SIM not supported

thelawfox — Tue, 12 Mar 2019 20:04:54 GMT

Hi, I completed the verification process.

Re: My unlocked phone says SIM not supported

thelawfox — Tue, 12 Mar 2019 20:10:47 GMT

@srlawren Ya the phone is from France, and from that site linked to it seems 2G isn't supported with PM.

Re: My unlocked phone says SIM not supported

srlawren — Tue, 12 Mar 2019 21:47:47 GMT

@thelawfox wrote:
@srlawren Ya the phone is from France, and from that site linked to it seems 2G isn't supported with PM.

@thelawfox this is correct. Unless the phone happens to support 850MHz and 1900MHz 3G frequencies (also called B5 and B2), it will not work with Public Mobile unfortunately.

Re: My unlocked phone says SIM not supported

thelawfox — Wed, 13 Mar 2019 04:56:59 GMT

@srlawren ah gotcha 😕 too bad! But thank you and all other responders for help!