topic Re: Not able to make or receive calls after plan reactivated post vacation in Get Support

Not able to make or receive calls after plan reactivated post vacation

nizambeece11 — Wed, 05 Jan 2022 08:40:33 GMT

Not able to make or receive calls after plan reactivated post vacation. Please help!!

Re: Not able to make or receive calls after plan reactivated post vacation

nizambeece11 — Tue, 12 Mar 2019 16:39:15 GMT

FYI, it's 10$ plan, so 50 Canada wide calls included in the plan

Re: Not able to make or receive calls after plan reactivated post vacation

Metal1967 — Tue, 12 Mar 2019 16:43:12 GMT

@nizambeece11

Try going into selfserve and click lost stolen..wait 5 -10 min then click found...also your vacation was less than 90 days?

Re: Not able to make or receive calls after plan reactivated post vacation

Lieux — Tue, 12 Mar 2019 16:44:57 GMT

@nizambeece11 wrote:
Not able to make or receive calls after plan reactivated post vacation. Please help!!

Can you see if your acount is ACTIVE on the first page?

Re: Not able to make or receive calls after plan reactivated post vacation

Jackhyf63 — Tue, 12 Mar 2019 17:25:49 GMT

@nizambeece11 When you log into your self serve account, what plan do you see? Have you tried restarting your phone? If the plan shows in self serve, you can try the lost/found phone trick. Report the phone lost. Wait a few minutes, then report it found. Then restart your phone.

Re: Not able to make or receive calls after plan reactivated post vacation

Sharry19 — Tue, 12 Mar 2019 17:39:28 GMT

@nizambeece11 sorry to hear about that

Please try lost/stolen trick & then switch off your phone for 5 mintues sometimes it works.

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