topic SIM card not arrived in Get Support

SIM card not arrived

s_k_z — Wed, 05 Jan 2022 08:40:31 GMT

Hello, I had ordered a SIM from Public Mobile back on March 5th and received a confirmation email saying it got shipped. I've waited the alloted 3-7 days for shipment as it is now March 12th but have not received my SIM card yet, I'm wondering if anyone knows what happened to my order? My order number is 159652.

Thank you for your help.

Re: SIM card not arrived

Anonymous — Tue, 12 Mar 2019 15:39:02 GMT

Hey @s_k_z In order to follow up on your order, you would need to contact the moderator team via private message.

Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.

Re: SIM card not arrived

stonechucker — Tue, 12 Mar 2019 15:40:51 GMT

@s_k_z, the SIM probably wasn't sent out until the 6th, and today is the 5th business day for XpressPost. It should still be on its way.

Do you have a community mailbox? It might bet there, rather than at your door.

Re: SIM card not arrived

Lieux — Tue, 12 Mar 2019 16:04:25 GMT

@s_k_z wrote:
Hello, I had ordered a SIM from Public Mobile back on March 5th and received a confirmation email saying it got shipped. I've waited the alloted 3-7 days for shipment as it is now March 12th but have not received my SIM card yet, I'm wondering if anyone knows what happened to my order? My order number is 159652.

Thank you for your help.

Here is a post from @NDesai

Recently, i made a new discovery that allows you to track your sim order package. As we all know, sim cards are shipped by Xpresspost and they should have tracking number, but Public Mobile does not give you the tracking details.

So the following is a very simple method to track your sim card order:

Go to Canada post tracking web page: https://www.canadapost.ca/trackweb/en#/home
Enter the order number as the tracking/reference number in the box
Click on the Track button and it will ask you to enter your postal code associated with your order. You will be asked for your postal code only if dulicate reference numbers are found in their system.

Edit: Updated on Mar 2nd 2019.

Canada post made a change to their website and the tracking tool was also changed. I have updated this short guide to reflect the change.

Re: SIM card not arrived

Sharry19 — Tue, 12 Mar 2019 17:42:12 GMT

@s_k_z I would say please wait atleast two more days.

If you still not receive then send Private message to Moderator by clicking on this link @CS_Agent

*** Please note: I am not a Moderator ***

Re: SIM card not arrived

slpless — Tue, 12 Mar 2019 18:03:34 GMT

@s_k_z wrote:
Hello, I had ordered a SIM from Public Mobile back on March 5th and received a confirmation email saying it got shipped. I've waited the alloted 3-7 days for shipment as it is now March 12th but have not received my SIM card yet, I'm wondering if anyone knows what happened to my order? My order number is 159652.

Thank you for your help.

I ordered online twice during the last 4 weeks. It took only 1 business day after they shipped from Toronto. Here is Vancouver, BC. Canada Post Xpresspost takes only 1 business day within Canada. I saw tracking number on the package, so you should be able to get the tracking info using your order number and postal code (if necessary).

I tried your order number and the tracking site requested your postal code. So, try yourself.

https://www.canadapost.ca/trackweb/en#/home