topic Re: Question about account while away in Get Support

Question about account while away

sehaha — Wed, 05 Jan 2022 08:40:29 GMT

Hello everyone,

I will be leaving on a trip overseas from Dec 12-28, where PM does not have a roaming add-on. My plan (120 day/4gb/$40 plan) renews on December 17, 2017. I am wondering if I can delay my payment to December 28, 2017 when I am back? Would I lose the autopay credit if I opt to do so?

Thank you in advance for your help! 🙂

Re: Question about account while away

Taekgun — Mon, 04 Dec 2017 01:59:25 GMT

@sehaha

If you don't pay your bill, you account will go into suspended status. From that point you have 90 days to reactivate your account before you loose your number. So.... Waiting to pay until you return from your trip will be fine then. Good to go.

Re: Question about account while away

srlawren — Mon, 04 Dec 2017 02:44:53 GMT

@sehaha but to answer your second question, yes you would have to turn off AutoPay to avoid the plan automatically renewing, so you would lose the autopay reward for this renewal.

Re: Question about account while away

sehaha — Mon, 04 Dec 2017 08:19:42 GMT

Thanks for the reply, I appreciate it.

Re: Question about account while away

Mooremarco56 — Thu, 21 Jun 2018 18:35:50 GMT

yes pm us roam charge it 15 for 10day or have to kepe aded it

Re: Question about account while away

srlawren — Thu, 21 Jun 2018 20:05:12 GMT

@Mooremarco56 wrote:
yes pm us roam charge it 15 for 10day or have to kepe aded it

@Mooremarco56 thanks for trying to help, but two things: 1) you replied to a fairly old thread. the original poster was planning to travel last December, so they've already gone and returned home and no longer need any help; and 2) they said they were going overseas, so the US Roaming add-ons are of absolutely no help.

But since this thread has been revived from the dead: @sehaha how was your trip? 🙂

Re: Question about account while away

Mooremarco56 — Wed, 27 Jun 2018 20:24:41 GMT

Someone port my line to Telus and I never bask for it can the same SIM card be reactive

Re: Question about account while away

srlawren — Wed, 27 Jun 2018 20:27:49 GMT

@Mooremarco56 wrote:
Someone port my line to Telus and I never bask for it can the same SIM card be reactive

@Mooremarco56 you probably should have started a new thread for this but I'll try to help anyway. The short answer is that NO a SIM card cannot be reactivated. But if someone ported your line this is very troubling. Was it recently? You may want to reach out the moderator team to ask for assistance because if you did not authorize it, they might be able to recover the number for you or help in other ways.

Please see instructions here:

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

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Re: Question about account while away

Mooremarco56 — Wed, 27 Jun 2018 20:39:07 GMT

I have email them for three days

Re: Question about account while away

mimmo — Wed, 27 Jun 2018 20:42:42 GMT

@CS_Agent are you able to look into this? @Mooremarco56 says they contacted you 3 days ago.

Re: Question about account while away

CS_Agent — Wed, 27 Jun 2018 20:57:27 GMT

Hey @mimmo

I sent him a private message, so we're taking care of it!

Regards,

Ashley

Re: Question about account while away

Mooremarco56 — Wed, 27 Jun 2018 21:19:37 GMT

Talk to the, nw

Re: Question about account while away

Mooremarco56 — Wed, 27 Jun 2018 21:22:38 GMT

Ty’s Ashley