topic Re: I've referred 3 people for the 1G data add on promo but no data add on showing up in Get Support

I've referred 3 people for the 1G data add on promo but no data add on showing up

scarypenguin — Wed, 05 Jan 2022 08:40:21 GMT

I've referred 3 people for the 1G data add on promo but no data add on showing up on my account. I also received 3 text messages from PM. Each message said I have earned 1G data add on. What do I do?

Re: I've referred 3 people for the 1G data add on promo but no data add on showing up

ShawnC13 — Sun, 03 Dec 2017 06:33:08 GMT

@scarypenguin, sorry to hear there seems to be some issues. Did all of your referrals activate before nov 20 and use your number at time of activation? If so you will need to contact the MODS.

To message a MOD for assistance, click on this link Moderator Team

to send a private message .

In your message please include:

* PM account email address

* PM phone number

* Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: I've referred 3 people for the 1G data add on promo but no data add on showing up

scarypenguin — Sun, 03 Dec 2017 06:38:48 GMT

Yes all 3 of them activated and entered my phone number before Nov-20. I will try to contact MODS.

Re: I've referred 3 people for the 1G data add on promo but no data add on showing up

JDT — Sun, 03 Dec 2017 15:34:03 GMT

Seems like there have been a lot of issues with the 1GB add-ons for referrals. A lot of people not getting them... others having the add-ons used before their main plan data...