topic Re: Autopay charged wrong cc in Get Support

Autopay charged wrong cc

ericsanpablo — Wed, 05 Jan 2022 08:40:18 GMT

Hi, I forgot to change the credit card I wanted autopay to charge for this billing cycle, and today it charged my old card. I was wondering if it was possible to refund that card, and charge the updated card on my account (it has already been updated to the correct one). Thanks

Re: Autopay charged wrong cc

will13am — Sun, 03 Dec 2017 00:54:00 GMT

@ericsanpablo, send a private message to the moderator team. They are pretty fair about this kind of stuff, they will do it if they can. The moderator team can be reached via private message using this link. Refer to the following link for information on contacting the moderator team.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Autopay charged wrong cc

ericsanpablo — Sun, 03 Dec 2017 08:30:23 GMT

Thanks! I am a bit confused about contacting a moderator... should i just pm the Moderator_Team account, or do I also have to search for a unique user who has the moderator badge? Thanks again!

Re: Autopay charged wrong cc

wetcoaster — Sun, 03 Dec 2017 10:55:46 GMT

@ericsanpablo wrote:
Thanks! I am a bit confused about contacting a moderator... should i just pm the Moderator_Team account, or do I also have to search for a unique user who has the moderator badge? Thanks again!

@ericsanpablo

Clicking on the link in @will13am's post will get you directly to the private message form, with the Moderator_Team as recipient.

Sending the same message more than once (and/or to individual mods) slows the workflow of the team down. All private messages to the moderators are going into the same pool and are answered on a first come first service during office hours.

Provide them with any relevant information so that the mods can work on your problem right away. In my experience the mods are really efficient if we help them help us.