topic Re: Data not working in Get Support

Data not working

Prw990 — Wed, 05 Jan 2022 08:40:15 GMT

Hello,

I am not able to get data working yet. I have manually entered APN settings. Phone is an Asus zenphone max plus. Done a network reset. Data Works on secondary bell sim. Still does not work with bell sim removed. Tried sim in both slot 1 and 2. Data is on with roaming enabled. Plan includes data. Phone says is compatible when search s/n and imei.

hope I’m just missing something

thanks

Re: Data not working

Dunkman — Tue, 12 Mar 2019 04:22:57 GMT

@Prw990

The APN Setting need to match exactly.

Ensure you have the correct APN settings by visiting https://apn-canada.gishan.net/. Select the brand and model of your phone, scroll down the page and then select Public Mobile. After doing so, you will be provided with the exact APNs required for your phone on our network.

Have you tried your SIM card in another phone to determine whether hardware issue versus Public mobile issue?

Re: Data not working

sandpublic — Tue, 12 Mar 2019 04:23:22 GMT

@Prw990 wrote:
Hello,

I am not able to get data working yet. I have manually entered APN settings. Phone is an Asus zenphone max plus. Done a network reset. Data Works on secondary bell sim. Still does not work with bell sim removed. Tried sim in both slot 1 and 2. Data is on with roaming enabled. Plan includes data. Phone says is compatible when search s/n and imei.

hope I’m just missing something

thanks

Try changing the autoconnect and manually select PM and it's APN to see if that works

Re: Data not working

Anonymous — Tue, 12 Mar 2019 04:26:44 GMT

@Prw990 wrote:
Hello,

I am not able to get data working yet. I have manually entered APN settings. Phone is an Asus zenphone max plus. Done a network reset. Data Works on secondary bell sim. Still does not work with bell sim removed. Tried sim in both slot 1 and 2. Data is on with roaming enabled. Plan includes data. Phone says is compatible when search s/n and imei.

hope I’m just missing something

thanks

Could you post the exact details of the model. There are variations of these phones.

Re: Data not working

Jessica_T — Tue, 12 Mar 2019 04:31:20 GMT

@Anonymous wrote:
Could you post the exact details of the model. There are variations of these phones.

Most posts that begin with asus zenfone max, end with disappointment for the owner.

Re: Data not working

Prw990 — Tue, 12 Mar 2019 04:35:15 GMT

Zenphone max plus M1(ZB570TL)

Re: Data not working

Prw990 — Tue, 12 Mar 2019 04:38:16 GMT

Hello tried with zenphone setting as well as generic android settings. Don’t know if it means anything but 4g flashes on briefly every few minutes but unable to search or download picture texts. See previous reply for exact zenphone model. I checked compatibility before switching to public mobile and seemed ok

Re: Data not working

Anonymous — Tue, 12 Mar 2019 04:52:50 GMT

@Prw990 wrote:
Hello tried with zenphone setting as well as generic android settings. Don’t know if it means anything but 4g flashes on briefly every few minutes but unable to search or download picture texts. See previous reply for exact zenphone model. I checked compatibility before switching to public mobile and seemed ok

If you used the checker on this site then it's not very reliable.

But from what I can tell from gsmarena it might work. I don't know about all the international and even US stuff for working here. Radio is radio I guess.

Can you force down to HSPA 3G to get data?

Since you didn't find your specific phone on the gishan site maybe these might work:

Watch for case and spaces.
APN Settings:
Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,agps,supl,fota,hipri,dun
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Re: Data not working

Prw990 — Tue, 12 Mar 2019 05:12:14 GMT

No such luck, tried in an old moto g 3 with no luck either

Re: Data not working

computergeek541 — Tue, 12 Mar 2019 05:15:29 GMT

@Prw990 wrote:
No such luck, tried in an old moto g 3 with no luck either

That's odd. Where did you get your Moto G 3 Gen from? The Canadian version of this phone doesn't need to have the APN settings touched to work on Public Mobile.

Re: Data not working

Anonymous — Tue, 12 Mar 2019 05:17:47 GMT

@Prw990 wrote:
No such luck, tried in an old moto g 3 with no luck either

Lower down on your overview page under add-ons do you see a data line showing your consumption?

If not, then maybe you've used it all.

Maybe post a screenshot of your overview page with all those things showing. Blank out personal info of course.

Re: Data not working

Prw990 — Tue, 12 Mar 2019 05:21:06 GMT

Yes Canadian was my phone with pc mobile. I could not adjust apn settings but they looked similar.

Re: Data not working

Prw990 — Tue, 12 Mar 2019 05:27:36 GMT

Joined today, says 0 of 1024 mb used

Re: Data not working

computergeek541 — Tue, 12 Mar 2019 05:30:39 GMT

@Prw990 wrote:
Yes Canadian was my phone with pc mobile. I could not adjust apn settings but they looked similar.

I can tell you that from personal experience that neither the Bell nor Telus Moto XT1540 need anything done to the APN settings to work at Public Mobile. PC Mobile is simply Bell for prepaid or Telus for postpaid (or was), so that same would apply to you.

If your Public Mobile data is not working in that phone, I'm almost certain that you have an account issue.

Re: Data not working

Prw990 — Tue, 12 Mar 2019 05:29:10 GMT

Tried manually selecting network and then Restarted. No luck

Re: Data not working

Anonymous — Tue, 12 Mar 2019 05:32:47 GMT

@Prw990 wrote:
Tried manually selecting network and then Restarted. No luck

Going back to your original post...you don't need roaming on while in Canada.

Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

Re: Data not working

Prw990 — Tue, 12 Mar 2019 05:33:29 GMT

No it does not work on that model. I will check with moderator re account

Re: Data not working

Prw990 — Tue, 12 Mar 2019 05:47:35 GMT

Tried the lost stolen function with no luck. Turned roaming off as well no change

Re: Data not working

Anonymous — Tue, 12 Mar 2019 05:50:38 GMT

@Prw990 wrote:
Tried the lost stolen function with no luck. Turned roaming off as well no change

Can you post screenshots of all your APN screens? Also, can you delete the current APN? Can you Add a new different APN?

Re: Data not working

Prw990 — Tue, 12 Mar 2019 05:58:54 GMT

apologies for for the bad photos, this is latest try at apn settings, yes I can reset network. I have a couple times, yes I can delete current apn and set new one. I have earlier but will try again

cheers