topic Re: Can't reset password in Get Support

Can't reset password

h_bonita — Wed, 05 Jan 2022 08:40:05 GMT

Hello,

I forgot my password and security question. So I can't reset my password.

Anyone know what to do?

Thank you

Re: Can't reset password

closng — Fri, 01 Dec 2017 21:26:59 GMT

Hi @h_bonita,

You will need to send a message to the Moderators with your account details (name, email, phone number, pin) and they will be able to help you reset your password:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't reset password

thad — Sat, 02 Dec 2017 17:48:37 GMT

Hello

Who are the moderators? And how do I get in contact with them?

Re: Can't reset password

wetcoaster — Sat, 02 Dec 2017 18:42:04 GMT

@thad wrote:
Hello
Who are the moderators? And how do I get in contact with them?

@thad

In case you missed the link in @closng's reply:

Use this link to send a private message to the @Moderator_Team, include all relevant information in your message, such as account number, phone number, detailed problem description.

More information on contacting the mods: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452