topic Re: Calls Drop despite US Roaming Package in Get Support

Calls Drop despite US Roaming Package

Dsijde — Wed, 05 Jan 2022 08:39:58 GMT

I purchased a US roaming package and am in downtown Pittsburgh, PA.

I can make outgoing calls and I call see they are logged to my account. However the calls are dropping after approximately 29 - 45 seconds.

Also someone from Alberta tried to call me and got a message that i was unavailable and I was not on another call at that time.

How do I resolve this?

Re: Calls Drop despite US Roaming Package

sandpublic — Mon, 11 Mar 2019 19:18:08 GMT

@Dsijde wrote:
Hi

I purchased a US roaming package and am in downtown Pittsburgh, PA.
I can make outgoing calls and I call see they are logged to my account. However the calls are dropping after approximately 29 - 45 seconds.

Also someone from Alberta tried to call me and got a message that i was unavailable and I was not on another call at that time.

How do I resolve this?

The unavaialbe message could be because you are in a weak coverage area. What network are you currently connected to AT&T or T-Mobile?

If both networks are available maybe try manually connecting to the other one?

Re: Calls Drop despite US Roaming Package

srlawren — Mon, 11 Mar 2019 19:19:56 GMT

@Dsijde please sign into your self-serve account, click on Plan and Add-ons tab, and tell me if you see the "US Roaming Talk" add-on listed more than once.

Re: Calls Drop despite US Roaming Package

Dsijde — Mon, 11 Mar 2019 19:26:11 GMT

Yes - I bought 10 days ago. Today is 10th day.

So bought another 10 days starting yesterday...

Re: Calls Drop despite US Roaming Package

srlawren — Mon, 11 Mar 2019 19:35:35 GMT

@Dsijde wrote:
Yes - I bought 10 days ago. Today is 10th day.
So bought another 10 days starting yesterday...

@Dsijde this is why you are unable to call successfully, unfortunately. If you have more than 1 of the roaming talk add-ons active at the same time, calls drop in under a minute. Similarly, having more than 1 of the roaming texting add-on causes issues. You need to wait until the previous one drops off your account before you purchase the next 10 days, unfortunately.

Since you're on day 10, this should probably self-resolve itself at around midnight eastern time tonight, though there's a chance it could persist up to 24 hours after. I'd suggest you try sending the moderator team a private message ASAP and ask them to remove the original US Roaming Talk + Text add-ons you purchased 9 days ago. You can learn how to do that here: How to Get Help.