topic I have been waiting for a REFUND since October 12 2017 in Get Support

WAITING FOR A REFUND SINCE OCT 12 2017

TimKopperud — Wed, 05 Jan 2022 08:39:56 GMT

Hello Public Mobile.

You don't have a Help phone number or email so the only way I seem to be able to contact you is through this "community". I tried to set up an account (account #************) for my phone number 403-++++++ The phone did not work. It was not activated. But I had already paid $157.50 on Visa to you. I cancelled the account and went back to Telus. I am still waiting for a REFUND for $157.50 to be applied to the same Visa where you took my money from. I emailed you on October 12 explaining all of this. It has now been over one month and I have had no reply and no refund. PLEASE SOMEONE REFUND ME!!

Waiting for a Refund!!!

TimKopperud — Fri, 01 Dec 2017 18:44:08 GMT

Hello Public Mobile.

You don't have a Help phone number or email so the only way I seem to be able to contact you is through this "community". I tried to set up an account (account #++++++) for my phone number 403-++++++. The phone did not work. It was not activated. But I had already paid $157.50 on Visa to you. I cancelled the account and went back to Telus. I am still waiting for a REFUND for $157.50 to be applied to the same Visa where you took my money from. I emailed you on October 12 explaining all of this. It has now been over one month and I have had no reply and no refund. PLEASE SOMEONE REFUND ME!!

I am waiting for a REFUND!

TimKopperud — Fri, 01 Dec 2017 18:44:31 GMT

Hello Public Mobile.

You don't have a Help phone number or email so the only way I seem to be able to contact you is through this "community". I tried to set up an account (account #+++++++) for my phone number 403-+++++++. The phone did not work. It was not activated. But I had already paid $157.50 on Visa to you. I cancelled the account and went back to Telus. I am still waiting for a REFUND for $157.50 to be applied to the same Visa where you took my money from. I emailed you on October 12 explaining all of this. It has now been over one month and I have had no reply and no refund. PLEASE SOMEONE REFUND ME!!

I have been waiting for a REFUND since October 12 2017

TimKopperud — Fri, 01 Dec 2017 18:44:51 GMT

Hello Public Mobile.

Re: WAITING FOR A REFUND SINCE OCT 12 2017

MEU_21 — Fri, 01 Dec 2017 18:08:38 GMT

Since PM is a prepaid service provider, I am not sure why you would be expecitng a refund. As far as I know, refunds are not available, but you may want to contact a moderator directly.

Why have I not received a REFUND?!

TimKopperud — Fri, 01 Dec 2017 18:45:20 GMT

Hello Public Mobile.

You don't have a Help phone number or email so the only way I seem to be able to contact you is through this "community". I tried to set up an account (account #+++++++++++) for my phone number 403-+++++++++. The phone did not work. It was not activated. But I had already paid $157.50 on Visa to you. I cancelled the account and went back to Telus. I am still waiting for a REFUND for $157.50 to be applied to the same Visa where you took my money from. I emailed you on October 12 explaining all of this. It has now been over one month and I have had no reply and no refund. PLEASE SOMEONE REFUND ME!!

WHY HAVEN'T I RECEIVED A REFUND?!!!

TimKopperud — Fri, 01 Dec 2017 18:11:33 GMT

Hello Public Mobile.

You don't have a Help phone number or email so the only way I seem to be able to contact you is through this "community". I tried to set up an account (account #10000001193797) for my phone number 403-608-3474. The phone did not work. It was not activated. But I had already paid $157.50 on Visa to you. I cancelled the account and went back to Telus. I am still waiting for a REFUND for $157.50 to be applied to the same Visa where you took my money from. I emailed you on October 12 explaining all of this. It has now been over one month and I have had no reply and no refund. PLEASE SOMEONE REFUND ME!!

Re: WHY HAVEN'T I RECEIVED A REFUND?!!!

wetcoaster — Fri, 01 Dec 2017 18:21:27 GMT

Hi @TimKopperud!

Sorry to hear of your problems... however:

- There is no need for multiple threads.

- Please edit your posts immediately and remove any personal information - this is a public forum.

- Public Mobile has streamlined it's support structure this summer - this community and private messages to the moderator team are the only means of contact now (Ie e-mails don't work). https://productioncommunity.publicmobile.ca/t5/Announcements/Changes-to-our-Support-structure/m-p/168465#M9981

Account related problems can only be dealt with by the moderators (=PM employees)

Use this link to send a private message to the @Moderator_Team, include all relevant information in your message, such as account number, phone number, detailed problem description.

More information on contacting the mods: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: I have been waiting for a REFUND since October 12 2017

ShawnC13 — Fri, 01 Dec 2017 20:56:40 GMT

@TimKopperud wrote:
Hello Public Mobile.
You don't have a Help phone number or email so the only way I seem to be able to contact you is through this "community". I tried to set up an account (account #1000000*******) for my phone number 403-***-***. The phone did not work. It was not activated. But I had already paid $157.50 on Visa to you. I cancelled the account and went back to Telus. I am still waiting for a REFUND for $157.50 to be applied to the same Visa where you took my money from. I emailed you on October 12 explaining all of this. It has now been over one month and I have had no reply and no refund. PLEASE SOMEONE REFUND ME!!

@TimKopperud, sorry to hear you have experienced some issues. When you say you emailed them do you mean that you private messaged them? If it was a private message did you ever get a response?

Re: I have been waiting for a REFUND since October 12 2017

ute1978 — Fri, 01 Dec 2017 18:35:10 GMT

I hope you didn't port out your number to Telus as this would mean your account got deleted and you lost all available credit.

Re: Why have I not received a REFUND?!

mimmo — Fri, 01 Dec 2017 18:37:51 GMT

@TimKopperud no need to post more than once.

I would message teh moderators again and ask them whats up. I know refunds (when applicable) do take a while as it is another department.

Contact the Moderator_Team by clicking here.

In your message include:
- account email address
- PM phone number
- explanation of what is happening or a link to this thread

Re: Why have I not received a REFUND?!

Luddite — Fri, 01 Dec 2017 18:49:57 GMT

Just for everyone's info: the fact that you have an account number is a clear indication that you did, in fact, create a Public Mobile account.

Clearly you never were able to establish service properly so carry on a discussion with the moderators on how best to address your concerns. That is the only way to proceed.

Re: I have been waiting for a REFUND since October 12 2017

kav2001c — Fri, 01 Dec 2017 20:45:10 GMT

@ShawnC13 you should have edited your response, since you quoted his account number, cell number etc