topic Re: error message in Get Support

error message

dlapointe — Wed, 05 Jan 2022 08:39:52 GMT

When I try to call, out a message comes on saying I don't have calls on my phone. I signed up with PM in December and I've received this message 5 times now. I got the $40 package with data, call, and text. Why is this happening? I count on it working as it's my only telephone and it's important that it works at all times. I hope this is a temporary problem, otherwise I will need to change providers.

Re: error message

stonechucker — Mon, 11 Mar 2019 16:45:41 GMT

Ensure you're typing the number correctly, and if using a contact phone number, remove any non-numeric characters.

Re: error message

sandpublic — Mon, 11 Mar 2019 16:47:23 GMT

@dlapointe wrote:
When I try to call, out a message comes on saying I don't have calls on my phone. I signed up with PM in December and I've received this message 5 times now. I got the $40 package with data, call, and text. Why is this happening? I count on it working as it's my only telephone and it's important that it works at all times. I hope this is a temporary problem, otherwise I will need to change providers.

When this happens do you have coverage (signal)?

Re: error message

hairbag1 — Mon, 11 Mar 2019 17:27:49 GMT

If the problem persists, you'll need moderator assistance. Please be patient as response times are currently up to 24 hours or longer.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: error message

dlapointe — Wed, 20 Mar 2019 14:17:57 GMT

I don't have a dial tone, just the message and then it hangs up.When I try again in a few minutes , it's fine. Even this slightest interruption in service is not acceptable, as I could be attempting to make an emergency call.

Re: error message

stonechucker — Wed, 20 Mar 2019 15:53:13 GMT

Yesterday, I dialled a wrong number, I got a message of something like UT8 your call cannot be corrected.

I hung up, and I dialled the correct number - it worked fine.

I've not experienced this on any regular frequency, however, it does happen. Each time for me it's been a misdialled number, whether from my incorrect contact information, or a callback based on a missed call from an unknown number or if I've mistyped it myself.

If this continues, you will have better luck with the Modeterator_Team to address this issue. Have you messaged them yet?

If you're that concerned about being able to make an emergency call - always carry a charged up phone without a SIM Card. It will connect.