topic Re: invalid sim in Get Support

invalid sim

Mitsvoth — Wed, 05 Jan 2022 08:39:31 GMT

@Team_Moderator,

Hello, I purchased 3 sim cards today for 3 different phones, when I first put in the sim information for the first card I accidentally pulled out a different sim card and put it in my phone. I easly just put in 'change sim #'. No problem. I then switched the second phone, no problem. Now when I try to setup an account with the third sim card, which i may have accidentally regeisterd already the I get the 'invalid sim' notification. Not sure if this is the reason or not. I have tried incognito, I have tried regular chrome, I have reset my cache, I have tried safari. Do you have any other suggestions for me? If this thread is secure I will post my sim card #.

Thank You.

Re: invalid sim

cavemantoronto — Mon, 11 Mar 2019 03:42:07 GMT

@Mitsvoth wrote:
@Team_Moderator,

Hello, I purchased 3 sim cards today for 3 different phones, when I first put in the sim information for the first card I accidentally pulled out a different sim card and put it in my phone. I easly just put in 'change sim #'. No problem. I then switched the second phone, no problem. Now when I try to setup an account with the third sim card, which i may have accidentally regeisterd already the I get the 'invalid sim' notification. Not sure if this is the reason or not. I have tried incognito, I have tried regular chrome, I have reset my cache, I have tried safari. Do you have any other suggestions for me? If this thread is secure I will post my sim card #.

Thank You.

The moderator account is Moderator_Team.

If you did accidently activated one of the sim cards, it can't be used again. You have to buy new sim.

Re: invalid sim

Alex888 — Mon, 11 Mar 2019 03:50:52 GMT

@MitsvothDon't post any personal information here, it's a public forum.

Re: invalid sim

Anonymous — Mon, 11 Mar 2019 03:54:34 GMT

@Mitsvoth wrote:
@Team_Moderator,

Hello, I purchased 3 sim cards today for 3 different phones, when I first put in the sim information for the first card I accidentally pulled out a different sim card and put it in my phone. I easly just put in 'change sim #'. No problem. I then switched the second phone, no problem. Now when I try to setup an account with the third sim card, which i may have accidentally regeisterd already the I get the 'invalid sim' notification. Not sure if this is the reason or not. I have tried incognito, I have tried regular chrome, I have reset my cache, I have tried safari. Do you have any other suggestions for me? If this thread is secure I will post my sim card #.

Thank You.

Interesting. I think that once you did that Change SIM that it "burned" the original SIM. I think the idea to get a new SIM is probably right.

Re: invalid sim

will13am — Mon, 11 Mar 2019 12:10:28 GMT

Usually during activations if the payment step was not completed successfully, the SIM card will not get burned. However, the SIM card is session locked. A hour or so wait will make the SIM card available for use again in a new activation session. If time does not resolve the issue, then unfortunately, the only other recourse is getting another SIM card.