topic Re: Samsung Galaxy S8 Phone Locking Question in Get Support

Samsung Galaxy S8 Phone Locking Question

MyzMc — Wed, 05 Jan 2022 08:39:28 GMT

Say I bought a new unlocked Samsung Galaxy S8 through a cell phone provider (there is no unlock code in the box, but the phone is an unlocked phone). From what I understand, Samsung locks to the first sim card you put in it. Say I put my a Public Mobile sim card in first, would it lock to Public Mobile / Telus network? If yes, then how do I unlock it permenantly, do I need to contact the cell phone provider I bought the phone from?

There seems to be a lot of misinforation online.

Thanks in advance.

Re: Samsung Galaxy S8 Phone Locking Question

sheytoon — Thu, 30 Nov 2017 11:40:32 GMT

I'm not sure about locking, but it will download the software profile for the first SIM (i.e Telus).

Re: Samsung Galaxy S8 Phone Locking Question

Wonder_why — Thu, 30 Nov 2017 14:09:51 GMT

If,it is lock, you can get hold of Samsung,there will unlock it

Re: Samsung Galaxy S8 Phone Locking Question

will13am — Thu, 30 Nov 2017 14:11:50 GMT

Isn't this dealt with through a network reset function somewhere in the phone settings?

Re: Samsung Galaxy S8 Phone Locking Question

closng — Thu, 30 Nov 2017 14:49:19 GMT

Hi @MyzMc,

Yes, the Samsung S8 will lock itself to the first provider/SIM is inserted to. In this case, it will be locked to Telus/Koodo/Public Mobile, if you insert a Public Mobile SIM. If you want your S8 to be unlocked, you will have to contact the original wireless provider where the phone was purchased from, or through Samsung.

Re: Samsung Galaxy S8 Phone Locking Question

Taekgun — Thu, 30 Nov 2017 17:03:40 GMT

@MyzMc

In regards to contacting Samsung to get an unlock code, I would recommend reaching out to them via an online chat at Samsung.ca. I have done this many times and they are very responsive and can get you your unlock code in minutes. You'll need info about the phone as well as the location where the phone was purchased from and when, and what SIM you inserted a first. From there, it's really a breeze.