topic Re: US add on stopped working in Get Support

US add on stopped working

mikey1 — Wed, 05 Jan 2022 08:39:27 GMT

Bought US add on and worked while driving tthroug Vermont and new Hampshire. But when I got to destination in Maine it tries to connect through Northeast Wireless but says my sim card does not allow connection.

This add on has worked fine for me in the past in NY state.

Re: US add on stopped working

hairbag1 — Mon, 11 Mar 2019 02:28:20 GMT

@mikey1 wrote:
Bought US add on and worked while driving tthroug Vermont and new Hampshire. But when I got to destination in Maine it tries to connect through Northeast Wireless but says my sim card does not allow connection.
This add on has worked fine for me in the past in NY state.

Has 10 days elapsed since the day you bought the add-on ?

Re: US add on stopped working

ShawnC13 — Mon, 11 Mar 2019 02:29:45 GMT

@mikey1 wrote:
Bought US add on and worked while driving tthroug Vermont and new Hampshire. But when I got to destination in Maine it tries to connect through Northeast Wireless but says my sim card does not allow connection.
This add on has worked fine for me in the past in NY state.

It will only work with AT&T or T~Mobile networks

Re: US add on stopped working

Anonymous — Mon, 11 Mar 2019 02:31:23 GMT

@mikey1

As ShawnC13 says...this is the problem with the auto setting. Manually set it to either of them and it should continue working...provided it's still current as also mentioned by hairbag1.

Re: US add on stopped working

mikey1 — Mon, 11 Mar 2019 11:43:58 GMT

Tried manually. Only Northeast or Verizon available. There are 2 others with me here in maine on PM and one is working connected to NE wireless. The other is also having issues.

Re: US add on stopped working

mikey1 — Mon, 11 Mar 2019 16:32:06 GMT

Tried manually again. It wants to connect to Northeast wireless but just say SIM card does not allow access to network even though I have roaming package.

Can a @CS_Agent help

Re: US add on stopped working

ShawnC13 — Mon, 11 Mar 2019 16:40:55 GMT

@mikey1 wrote:
Tried manually again. It wants to connect to Northeast wireless but just say SIM card does not allow access to network even though I have roaming package.

Can a @CS_Agent help

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Re: US add on stopped working

sandpublic — Mon, 11 Mar 2019 16:44:19 GMT

@mikey1 wrote:
Tried manually again. It wants to connect to Northeast wireless but just say SIM card does not allow access to network even though I have roaming package.

Can a @CS_Agent help

https://apn-settings.com/us/att-apn-settings/

https://apn-settings.com/t-mobile-apn-settings-step-by-step-configuration/

Re: US add on stopped working

Anonymous — Mon, 11 Mar 2019 16:56:11 GMT

@mikey1 wrote:
Tried manually. Only Northeast or Verizon available. There are 2 others with me here in maine on PM and one is working connected to NE wireless. The other is also having issues.

I wonder if it's specific cell frequencies being use (or not). What make/model do all three of you have? Interesting about NE. Maybe those not able to connect can change to HSPA rather than defaulting to LTE. Maybe.

Re: US add on stopped working

srlawren — Mon, 11 Mar 2019 19:21:15 GMT

@mikey1 I think coverage is pretty limited in Maine. I know several years ago there was no coverage at all available to those of us roaming from the Telus family. I seem to recall on my last trip to New Brunswick (Oct 2018) when we went across to Maine I was able to get service in at least some areas, but it was spotty.

Re: US add on stopped working

computergeek541 — Tue, 12 Mar 2019 07:21:31 GMT

@sandpublic wrote:
@mikey1 wrote:
Tried manually again. It wants to connect to Northeast wireless but just say SIM card does not allow access to network even though I have roaming package.

Can a @CS_Agent help
https://apn-settings.com/us/att-apn-settings/
https://apn-settings.com/t-mobile-apn-settings-step-by-step-configuration/

Please realize that these settings cannot be used on a Public Mobile sim card. When roaming, you are still to use the proper Public Mobile APN setttings, and not the APN settings of the network that you are connected to. Also, APN settings won't help someone connect to the network.

I see this as a roaming agreement issue. As Shawn was saying, Public Mobile customers only have access to T-Mobile and AT&T. If Telus/Public Mobile doesn't have an agreement with the roaming carrier's network, the connection won't be allowed.