topic Re: Add On Problem in Get Support

Add On Problem

kevinwilliam — Wed, 05 Jan 2022 08:39:24 GMT

I have a $20 plan (unlimited texting). I purchased Add on (200 min US and Canada Long Distance) for $8 but still I cannot make a call. Any solution on this please?

Re: Add On Problem

Alex888 — Mon, 11 Mar 2019 00:25:20 GMT

Try restarting your phone. If that doesn't work go into your account, report your phonel lost/stolen, log out, wait 5 minutes, log in and report it found, then restart your phone.

Check your account and make sure it is showing up as an addon.

Re: Add On Problem

popping — Mon, 11 Mar 2019 00:32:06 GMT

@kevinwilliam wrote:
I have a $20 plan (unlimited texting). I purchased Add on (200 min US and Canada Long Distance) for $8 but still I cannot make a call. Any solution on this please?

If your plan does not have minutes, the minutes add-on will not work on a plan without minutes. I wish that the PM self-serve portal has the check before letting you to pruchase the minutes add-on.

Send a private message to moderator for help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Add On Problem

kevinwilliam — Mon, 11 Mar 2019 00:45:21 GMT

So I need to repurchase a plan for this month?

Re: Add On Problem

popping — Mon, 11 Mar 2019 00:49:20 GMT

@kevinwilliam wrote:
So I need to repurchase a plan for this month?

When is your next renewal date?

If you just renewed recently, moderator may be able to do some adjustment. But there is no guarantee. Good luck.

Re: Add On Problem

wetcoaster — Mon, 11 Mar 2019 01:20:55 GMT

@Alex888 wrote:
Try restarting your phone. If that doesn't work go into your account, report your phonel lost/stolen, log out, wait 5 minutes, log in and report it found, then restart your phone.

Check your account and make sure it is showing up as an addon.

@Alex888

While the lost/stolen procedure can help in a lot of cases, it will not do anything for the OP. The system works as programmed.

As @popping already mentioned, you cannot use the domestic LD add-on if you don't have a talk feature in your plan. I really wish that Public Mobile would by default prevent the ability to buy the LD add-ons in this situation, but at least an according and clearly written warning should pop up in the check-out process. But, as usual, I don't hold my breath.

Re: Add On Problem

BEER — Mon, 11 Mar 2019 14:33:55 GMT

If you tried re-booting your phone and the problem persists then simply message the moderator team and they will fix the problem.