Data

Michael400 — Wed, 05 Jan 2022 08:39:10 GMT

I recently upgraded my plan to include data and it says I have data in my plan, but if I try using it, it saying I have no internet connection. Can anyone help?

Re: Data

RobertQc — Sun, 10 Mar 2019 21:14:49 GMT

@Michael400 wrote:
I recently upgraded my plan to include data and it says I have data in my plan, but if I try using it, it saying I have no internet connection. Can anyone help?

@Michael400

Go into network settings and make sure "mobile data" is enabled. Restart your phone. Turn air plane mode ON then OFF. Do you have another phone to try your sim card in to see if data is working? Have you tried data on more than 1 app, have you confirmed you have no local data restrictions / firewall settings? Go into mobile data usage under settings and make sure you have not used your local "data limit" and there are no network restrictions

Go into network search and try reconnecting to the network and make sure LTE is set to preferred (even if you have 3g) If was already on LTE, then try switching to 3G, did it help? No? Then go back to LTE.

Does MMS work? (Not SMS) MMS uses data. Try sending a picture to yourself. Did you get it?

The most likely cause is the APN. You need to configure (Or re-configure even if you have already configured before) your APN settings to be able to send pictures (MMS) and navigate on internet (DATA). Your "Mobile Data" needs to be activated.

Android

Settings > More / More Networks / Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus sign)

Iphone

Settings > Cellular > Cellular Data Options > Cellular Network
OR
Settings > Mobile Data > Mobile Data Options > Mobile Data Network.

Name: Public Mobile / Mobile Internet
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Select Save/Done. Select Public Mobile to connect to the Public Mobile network.

Re: Data

RobertQc — Sun, 10 Mar 2019 21:15:46 GMT

@Michael400 wrote:
I recently upgraded my plan to include data and it says I have data in my plan, but if I try using it, it saying I have no internet connection. Can anyone help?

@Michael400 When you upgraded the plan, did you hit "change at next renewal" and that renewal has happend yet?

Does your self serve show data in your available addons?

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Data

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Re: Data