topic Re: Being charged the wrong amount in Get Support

Being charged the wrong amount

Nox — Wed, 05 Jan 2022 08:39:08 GMT

Hello, on my visa statement it shows that for the last 3 months i paid 117.60 but when i look into my plan with my total rewards earned I should only be paying 102. Why am I paying an extra $15? where did that come from

Re: Being charged the wrong amount

NDesai — Wed, 29 Nov 2017 07:40:27 GMT

@Nox Did you count the tax? Tax is charged after subtracting all rewards and available balance. How muchrewards are you getting and what plan are you on?

Re: Being charged the wrong amount

Mana — Wed, 29 Nov 2017 12:35:08 GMT

@Nox as @NDesai has explained the amount due showing in your account is after subtracting all rewards, however, it does not include applicable taxes.

So please consider adding taxes to the amount shown in your online account statement.

If you still have issues, please send a private message to @CS_Agent explaining your issue and providing them your account and phone numbers and they will be able to help you out.

Thanks