topic Re: No service in Get Support

No service

Nicole93 — Wed, 05 Jan 2022 08:38:44 GMT

I activated my account in store today and ported my number over and was told it would take two hours for it to port and my phone still says no service and it’s been about 4 hours. when I put in my other providers card it also says no service, so I’m in limbo right now. Tried rebooting it a few times now but nothing

Re: No service

Alex888 — Sun, 10 Mar 2019 01:40:22 GMT

@Nicole93 Try looking at your account online and make sure it says Active. If it does, near the top there is a link to report your phone as lost/stolen, click that, then log out, wait 5 minutes, log back in and report it found, then restart your phone. Also, make sure your phone is not in Airplane or Do Not Disturb mode.

If it's still not working there was probably an issue with the port and you will need to contact a moderator, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No service

Nicole93 — Sun, 10 Mar 2019 01:44:28 GMT

@Alex888 can’t access my account due to not being able to receive the text to activate it. I will reach out to the moderator thanks for providing the link to them!

Re: No service

Alex888 — Sun, 10 Mar 2019 01:49:37 GMT

@Nicole93 You may need to create an account, you can go to My Account at the top of the page. Sometimes when you sign up in-store they don't create a user account.

Re: No service

computergeek541 — Sun, 10 Mar 2019 02:37:11 GMT

@Alex888 wrote:
@Nicole93You may need to create an account, you can go to My Account at the top of the page. Sometimes when you sign up in-store they don't create a user account.

While it is true that customer may need to create a self-service account, that isn't going to get the service working. In addition, that can't be done without first receiving the text messages with the auto-generated account PIN.

Re: No service

computergeek541 — Sun, 10 Mar 2019 02:38:14 GMT

@Nicole93 wrote:
Hi
I activated my account in store today and ported my number over and was told it would take two hours for it to port and my phone still says no service and it’s been about 4 hours. when I put in my other providers card it also says no service, so I’m in limbo right now. Tried rebooting it a few times now but nothing

The service should have started working right away, not 2 hours later.

The person at the store really meant the number porting should be coumpleted in a couple of hours. That's when incoming calls, and incoming text messgages from other carriers will start working. The actual network connections, outgoing calls, ougoing texting messages, incoming text messages originating from within Telus, and data should have all started working immediately.

Was your old carrier's service still active when you requested the phone number transfer? If it was, this means that the the old carrier has already released the phone number to Public Mobile.

Since your phone is saying no service, this could mean that the phone is incompatible, or that a 2g network might be accidently selected. Which carrier are you coming from?

It's also possible that Public Mobile's activation system messed up and somehow managed to port the phone number in but not properly activate your account.

If your phone is indeed compatible and the correct network type settings selected, you're may need to contact customer service to get this fixed. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Before contacting them, try first restarting/rebooting your phone. This can be especially helpful if you inserted the sim card into the phone before actually activating it.

Re: No service

wickedgx — Sun, 10 Mar 2019 02:45:35 GMT

After activation, you should be able to get service from Public Mobile right away. It's only the call/text receiving that may take a couple hours due to porting. Maybe your sim card is defective?

Re: No service

Dankaroo — Sun, 10 Mar 2019 03:06:35 GMT

@Nicole93 wrote:
@Alex888 can’t access my account due to not being able to receive the text to activate it. I will reach out to the moderator thanks for providing the link to them!

Heads up, you will likely have to wait til Monday for a response.

Re: No service

Rob_K — Sun, 10 Mar 2019 17:57:51 GMT

Is your phone carrier unlocked? Do you know someone with an unlocked phone you can try the SIM card with? That will tell if it's the phone or the service/SIM.

Re: No service

srlawren — Sun, 10 Mar 2019 17:55:26 GMT

@Rob_K wrote:
Is yiour phone carrier unlocked? Do you know someone with an unlcoked phone you can try the SIM card with? That will tell if it's the phone or the service/SIM.

Yes, either this, or incompatible as @computergeek541 suggested.

@Nicole93 what is your phone's brand and model? Do you see any messages like "SIM not supported" or "Emergeny calls only" or something along those lines? What exactly does it say?

Re: No service

Nicole93 — Sun, 10 Mar 2019 18:20:14 GMT

My previous phone carrier was Koodo post paid it’s an iPhone 6, unlocked I did the imei check and my phone is compatible on the network. In store the merchant was having trouble getting the sim the register so he called public with the issue they told him it sometimes takes up to two hours for the sim to register it’s been 24 hours now

Re: No service

Lieux — Sun, 10 Mar 2019 18:21:53 GMT

@Nicole93 wrote:
My previous phone carrier was Koodo post paid it’s an iPhone 6, unlocked I did the imei check and my phone is compatible on the network. In store the merchant was having trouble getting the sim the register so he called public with the issue they told him it sometimes takes up to two hours for the sim to register it’s been 24 hours now

So did the representatvie activate your SIM or not?

Re: No service

Nicole93 — Sun, 10 Mar 2019 18:25:07 GMT

Yes he did I did three phones the other two went through no problem, the third came was giving him issues so he called them and they said the account was created successfully it might take up to two hours for the sim to start working

Re: No service

Lieux — Sun, 10 Mar 2019 18:27:20 GMT

@Nicole93 wrote:
Yes he did I did three phones the other two went through no problem, the third came was giving him issues so he called them and they said the account was created successfully it might take up to two hours for the sim to start working

I never read that someone can call public mobile....???

Re: No service

Lieux — Sun, 10 Mar 2019 18:28:55 GMT

@Nicole93 wrote:
Yes he did I did three phones the other two went through no problem, the third came was giving him issues so he called them and they said the account was created successfully it might take up to two hours for the sim to start working

Did you try YOUR sim in an another phone? What happened?

Re: No service

Nicole93 — Sun, 10 Mar 2019 18:32:30 GMT

Merchants can they have some dealer number I guess

Re: No service

Nicole93 — Sun, 10 Mar 2019 18:33:55 GMT

Yes I did try it on the other phone when I put the sim from my husbands phone in mine it works perfectly when I put my sim in his phone it says no service

Re: No service

Lieux — Sun, 10 Mar 2019 18:36:28 GMT

@Nicole93 wrote:
Yes I did try it on the other phone when I put the sim from my husbands phone in mine it works perfectly when I put my sim in his phone it says no service

It's a problem with your SIm card...or his activation...you will need help from the moderator...already written I read?

Re: No service

Nicole93 — Sun, 10 Mar 2019 18:38:41 GMT

Yeah No response yet though

Re: No service

Lieux — Sun, 10 Mar 2019 18:39:33 GMT

@Nicole93 wrote:
Yeah No response yet though

Patience..waiting time is few hours to 2 days...some of them are working today...