topic Re: How do I reset my Self Serve password? in Get Support

How do I reset my Self Serve password?

Lachlan_M — Tue, 04 Jan 2022 17:29:03 GMT

On the Self Serve home page, click on "Forgot your password?" link and follow the prompts using the information you provided at the time of registration to successfully reset your Self Serve password which is the three step process:

1. Email Verification - Verify and confirm your username/email address
2. Security Question - Answer security question
3. Email Confirmation - Receive email confirmation

Click Contact Us and Email Away if you are unable to reset your password by following the instructions above.

Re: How do I reset my Self Serve password?

black_jacques — Thu, 01 Oct 2015 01:58:05 GMT

I registered for a SIM to be delivered using my email yesterday. I wrote down the password. I received two email notifications, one for the account registration and another for the order confirmation.

However, when I try to log back in using my password, it fails: "Sorry, your login attempt failed. Please try again."

When I select: "Forgot your password?", I get to the page to verify my email, I get: "Sorry, we’re unable to verify your email address."

This is baffling because I received two email notifications from PM already.

Anyone know what's up? Thanks.

Re: How do I reset my Self Serve password?

chasou — Thu, 01 Oct 2015 03:44:10 GMT

I registered for a SIM to be delivered using my email as of tonight. I wrote down the password. I received two email notifications, one for the account registration and another for the order confirmation.

However, when I try to log back in using my password, it fails: "Sorry, your login attempt failed. Please try again."

When I select: "Forgot your password?", I get to the page to verify my email, I get: "Sorry, we’re unable to verify your email address."

This is baffling because I received two email notifications from PM already.

Anyone know what's up? Thanks.

Re: How do I reset my Self Serve password?

vrance — Thu, 01 Oct 2015 03:55:20 GMT

Hi @black_jacques and @chasou, there are altogether 3 email addresses with Public Mobile. One to order the SIM card, one to Activate the SIM and the last one for this forum. From your desciption, it seems that you are using the one to order the SIM card to reset Self Serve password, which there is no email address registered yet. When you have the SIM card, you need to activate it by clicking "Get Started" and activate SIM, you need to activate the SIM card, and choose the plan, register the email address and online password, and finally pay for your plan (all Public Mobile plans are prepaid). Once you have activated your SIM, you can put the SIM into your phone to use the service. You can use that email address in the activation to check your expiry date, and "Add-on Usage". Hope this clarifies your confusion.

Re: How do I reset my Self Serve password?

Alexsadoghian — Tue, 17 May 2016 03:04:46 GMT

Re: How do I reset my Self Serve password?

Shazia_K — Tue, 17 May 2016 13:14:05 GMT

Hello @Alexsadoghian,

Are you trying to reset the password to your self-serve account?

If yes, please send me a private message and I will be glad to assist you 😉

Thanks,

Shazia

Re: How do I reset my Self Serve password?

empyr3al — Mon, 28 Nov 2016 00:53:49 GMT

I have not received my password reset for 2 or 3 days. It accepts my email and I answer the verification question. Did I break it by changing my email address for the account. It does ask my the verification question so the conversion from one email to another obviously registered. Now can I please get my reset email for self serve.

Re: How do I reset my Self Serve password?

4188036958 — Mon, 12 Dec 2016 11:31:44 GMT

i relly need help to reset password plz i tryd nothing work i misse the phone assistance

Re: How do I reset my Self Serve password?

Medicone — Thu, 15 Dec 2016 15:50:38 GMT

i have set my self serve account up with one email and dont know how to reset the password my account using another email, as my email got hacked, and need to change it please help me

Re: How do I reset my Self Serve password?

Medicone — Thu, 15 Dec 2016 15:54:41 GMT

i set my self serve account up with one email it was hacked how can i change that for my good email so i can acess the self serve options need help fast

Re: How do I reset my Self Serve password?

Rockdaddy22 — Thu, 15 Dec 2016 15:57:56 GMT

Under my profile there's an edit profile option

Re: How do I reset my Self Serve password?

Medicone — Thu, 15 Dec 2016 16:00:32 GMT

That would be great if I could get in but I can't remember the password and can't get the email to change it, I need to speak with someone to change for me

Re: How do I reset my Self Serve password?

Rockdaddy22 — Thu, 15 Dec 2016 16:01:38 GMT

You'll need to contact a mod for that

Re: How do I reset my Self Serve password?

Medicone — Thu, 15 Dec 2016 16:09:59 GMT

how do i do that

Re: How do I reset my Self Serve password?

jcmonette — Fri, 30 Dec 2016 02:41:59 GMT

Hi,

I'm unable to log in again to pay my plan... anybody can help me please?

Thank you,

Re: How do I reset my Self Serve password?

Rockdaddy22 — Fri, 30 Dec 2016 06:12:08 GMT

You could try 611 for now

Re: How do I reset my Self Serve password?

aleneus — Wed, 08 Mar 2017 16:53:24 GMT

Good morning,

I have been locked out from login in because I can't remember the password (see screenshot below) :

username (e-mail) : ************@outlook.com

I am trying to log in in order to make a payment for the account.

Would it be possible to receive a password reset as soon as possible ?

Thank you!

Re: How do I reset my Self Serve password?

Saray_O — Wed, 08 Mar 2017 16:59:14 GMT

Hey @aleneus!

I'm sorry you've been unable to access your Self Serve! I just sent you a private message 🙂

Re: How do I reset my Self Serve password?

codger — Fri, 12 May 2017 17:41:44 GMT

I set up an account yesterday. After paying for service I got to what appeared to be the final screen to confirm that it was complete, but it contained some random html. Unfortunately I did not take a screen shot, because when I tried to look at the information about data set up, I lost that screen and could not go back.

Also I did recieve a confirmation e-mail with the subject: "Your Public Mobile Activation Details" So I thought everything was okay, but when I try to log in it fails. I assumed I had the incorrect password so I tried the password reset. When I do that, depening on where I try on the web site my e-mail address is rejected as unrecognized or I never recieve the reset e-mail.

All of that makes me wonder whether, despite the fact that charge appears as pending in my credit card, if my account was set up properly.

Can you please look into that for me and let me know? I used the same e-mail address to join the forum if that is any help.

Re: How do I reset my Self Serve password?

Rockdaddy22 — Sat, 13 May 2017 17:47:32 GMT

Have you tried putting the sim in your phone? If so what happens?