topic Re: Porting issue in Get Support

Porting issue

paul78 — Wed, 05 Jan 2022 08:38:30 GMT

I have ported my landline from bell aliant.my cell is working but not getting incoming. Bell said I need PM to send request again because they dont see a port request. I have messaged moderator and didn't get response . Please help

Re: Porting issue

Lieux — Sat, 09 Mar 2019 15:32:49 GMT

@paul78 a écrit :
I have ported my landline from bell aliant.my cell is working but not getting incoming. Bell said I need PM to send request again because they dont see a port request. I have messaged moderator and didn't get response . Please help

If you port failed you will need help from the moderator. It's a good thing that you have done. Waiting time is few hours to 2 days......patience.

Re: Porting issue

paul78 — Sat, 09 Mar 2019 15:34:48 GMT

Thanks

Re: Porting issue

Alex888 — Sat, 09 Mar 2019 15:50:06 GMT

@paul78 You can send a moderator a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Porting issue

krazykiwi — Sat, 09 Mar 2019 19:43:01 GMT

@paul78 wrote:
I have ported my landline from bell aliant.my cell is working but not getting incoming. Bell said I need PM to send request again because they dont see a port request. I have messaged moderator and didn't get response . Please help

Are you able to login to your self serve and attempt another port?

Also like to point out porting from landlines can take up to a week.

Re: Porting issue

Gregmt — Sat, 09 Mar 2019 20:00:48 GMT

Porting a landline number to a cell can take up to a week, but tyoically it is less than that. When you call out from your Public Mobile cell do you have a friend or other phone you can call which has call display to see what numbe shows up? If the number you are calling from is your old Bell Aliant number then the port has begun. If it is not your old Bell Alinat number , then the port did not happen. If this is the case , I would log into my account and click on change my number and start the port of your old Bell Alinat number again.

Hope this helps.

Cheers.