topic Re: US Roaming Talk-only add-on in Get Support

US Roaming Add-On Not Working

BGL — Wed, 05 Jan 2022 08:38:06 GMT

I had the talk-only US roaming add on for 10 days (ended midnight last night) and it worked perfectly. An hour ago, I purchased it again, but this time it isn't working. I tried restarting my phone, switching from AT&T to T-Mobile -- nothing works! Can you help?

Re: US Roaming Talk-only add-on

popping — Fri, 08 Mar 2019 20:26:13 GMT

@BGL wrote:
I had the talk-only US roaming add on for 10 days (ended midnight last night) and it worked perfectly. An hour ago, I purchased it again, but this time it isn't working. I tried restarting my phone, switching from AT&T to T-Mobile -- nothing works! Can you help?

Your account may not provisioned correctly. Try the lost/stolen phone trick to re-provision your roaming feature.

1. Login to your self-serve account.
2. Report your phone lost/stolen using [Plan and Add-Ons] --> [Lost/Stolen Phone]
3. Logoff
4. Wait 5 minutes and login again
5. Report your phone found.
6. Re-start you phone to provision your account again. i.e. enable all features of you plan again.

Re: US Roaming Add-On Not Working

CS_Agent — Fri, 08 Mar 2019 21:47:25 GMT

We really want to help you. Please, kindly contact us through the online community as it's a better place to get assistance with any of your inquiries: https://bit.ly/2CDoc2k.

Regards,

Public Mobile Moderator Team.

Re: US Roaming Talk-only add-on

BGL — Fri, 08 Mar 2019 21:50:23 GMT

Thanks, popping. I tried it but it did not work.

Re: US Roaming Talk-only add-on

Lieux — Fri, 08 Mar 2019 22:11:40 GMT

@BGL a écrit :
Thanks, popping. I tried it but it did not work.

The only solution is to answer the moderator... and wait.,, they will fix your add-on.