topic Re: Need a replacement SIM card? in Get Support

Need a replacement SIM card?

Lachlan_M — Tue, 04 Jan 2022 17:28:55 GMT

Getting a replacement SIM card is easy - just order one for $10 on our website!

Keep in mind that:

SIM cards are shipped within Canada only and will arrive within 3-4 business days via Canada Xpressport.
10 SIM cards per order
Our Triple Punch SIM cards have all 3 sizes (Standard, Micro and Nano) in one card! All you need to do is “punch-out” the size you need for your phone.
We’re also pleased to announce that our SIM cards will now be available to purchase at over 350 Walmart locations across Canada. More info here

Last updated on 26/07/2017

Re: Need a replacement SIM card?

pav — Sun, 13 Sep 2015 02:37:35 GMT

Hmm, I tried to order a sim card using the online tool but for some reason it fails to recognize existing PM subscribers with active accounts.

At first I thought it was a browser issue, but I get the same results with Safari, Firefox, and Chrome.

Re: Need a replacement SIM card?

Martin — Sun, 13 Sep 2015 02:52:07 GMT

Hello,

Did you first create a Shopify account after clicking Order Now, which is immediately under Order a SIM Card?

I tested the above about 2 weeks ago. From start to finish, I encountered no problems. Plus, I received my card in 3 business days.

You experienced a glitch.

The MAIN objective of PM is to make the servers much more robust, so that all the problems recently encountered will be relegated to the past, and the site will be truly self-serve without problems.

I hope that this has served to allay some of your concerns.

Re: Need a replacement SIM card?

pav — Sun, 13 Sep 2015 03:18:30 GMT

@Martin -

I simply followed the link on the PM site and added a SIM card. I entered my active PM account credentials at checkout and the system kept stating these were invalid (credentials work fine when I login to check my PM account, btw).

Your response suggests PM credentials at checkout are actually a seperate Shopify account and not an active PM account or did I misunderstand?

Re: Need a replacement SIM card?

Martin — Sun, 13 Sep 2015 03:22:35 GMT

Hi,

The credentials at checkout can be different than those in one's account. How do I know? I used a false name. 🙂

I inferred from your response that you did not create a Shopify account. If my inference is correct, please create that account, and then order your SIM card.

Thank you.

Re: Need a replacement SIM card?

pav — Sun, 13 Sep 2015 03:26:01 GMT

Ha Ha. OK. Well it seems I might have discovered a glitch with regard to existing user accounts.

The log-in for ordering is "store.publicmobile.ca" which is different from the standard PM account which uses "selfserve.publicmobile.ca"

I'll leave it to PM reps to verify.

Re: Need a replacement SIM card?

Martin — Sun, 13 Sep 2015 04:17:27 GMT

Hello pav,

I have a question for you. To which credentials were you *specifically* referring? We might have different ones in mind, and I want to ensure that my reply of 11:14 pm EDT was correct.

Thanks.

Re: Need a replacement SIM card?

pav — Tue, 15 Sep 2015 04:01:40 GMT

@Martin

I was referring to the PM login credentials (for existing account holders).

Re: Need a replacement SIM card?

Cookin — Thu, 26 Nov 2015 21:24:27 GMT

What happens to my current plan when I replace my SIM card with a new one?

I am halfway into a 90 day plan and don't want to lose the remainder of the plan.

Re: Need a replacement SIM card?

imm1304 — Thu, 26 Nov 2015 21:29:28 GMT

Hey @Cookin,

Nothing changes as far as your current plan is concerned.

You simply need to sign into your account, register the new sim card by going to "Chnage sim" and enter the new sim card's serial number. Once registered, insert the new sim in your phone and carry on using your plan uninterrupted.

Re: Need a replacement SIM card?

Cookin — Thu, 26 Nov 2015 21:31:10 GMT

Thanks @imm1304 that's good news!

Re: Need a replacement SIM card?

polisheagle — Wed, 03 Aug 2016 00:46:57 GMT

I am using a sim card that I got about 10 months ago for the first time (been waiting for a good opportunity to switch providers). Is there a reason I should consider getting a new one or will the one I have be okay?

Re: Need a replacement SIM card?

srlawren — Wed, 03 Aug 2016 17:38:47 GMT

Hi @polisheagle--the existing SIM card you have is totally fine, you do not need to worry about replacing it. This information is more helpful for folks that may have lost their phone (or had it stolen) with their existing SIM card in the phone, and now they need a new one. For example.

Re: Need a replacement SIM card?

Mchan — Fri, 04 Nov 2016 20:22:16 GMT

Hello,

I have been without network access for almost three days, I think it's because of faulty sim card. If I order a new sim card and expedite the shipping, will I get the sim card cost and shipping expenses reimbursed?

Re: Need a replacement SIM card?

krish2134 — Sat, 05 Nov 2016 18:00:26 GMT

hi..i have the standard size simcard i upgrade my phone i need a nano sim...do i need to order or pay for new sim?..pls help me.thank you

Re: Need a replacement SIM card?

imm1304 — Sat, 05 Nov 2016 22:51:15 GMT

Hi @krish2134!

If your current sim card was ordered within the last 15 months or so, its most likely a convrtible "triple-punch" sim card.

You can push/punch-out the nano-sim from your existing sim card with a gentle push of the thumb.

If not, you can use templates found online to cut your existing sim card to nano size as well.

If you prefer to get a new sim card, order one from here: https://store.publicmobile.ca/cart

It takes 1 to 2 business days by Xpresspost and costs $5. Once you get the new sim card, you will have to sign into your selfserve account and click on "Plans and Add-ons" and then click on "Change sim" and then enter the new sim card's serial number.

Re: Need a replacement SIM card?

krish2134 — Sun, 06 Nov 2016 15:22:56 GMT

thanks for the help.I orderd new sim card

Re: Need a replacement SIM card?

Tahiti05 — Wed, 09 Nov 2016 00:52:30 GMT

Re: Need a replacement SIM card?

networkz — Mon, 21 Nov 2016 21:45:35 GMT

I was wondering, in the original post it says that "just order one free of charge on our website", does that mean existing PM customers gets the replacement sim card cost of $5 waived? If so, how?

Re: Need a replacement SIM card?

Dscan — Sat, 26 Nov 2016 07:50:26 GMT

Hi,

As far as I understand, for a long time SIM cards were free of charge. Then PM switched to a system where you paid $5 but got a rebate. However, they found that a lot of people were ordering the cards and not using them so now they just cost $5.

If you ordered yours before Oct. 17 then you would have been eligible for a rebate, but it had to be claimed by Nov. 18.

This post is just a little out of date.

tl;dr. They used to be free, that ended Oct.17/2016