topic Re: Public Mobile Email address . in Get Support

Public Mobile Email address .

UthayanK — Wed, 05 Jan 2022 08:37:54 GMT

Hi,

Can I get the email address for Public Mobile please.

Re: Public Mobile Email address .

NDesai — Thu, 23 Nov 2017 21:51:56 GMT

@UthayanK No email address. However, to contact, you can send a private message to the Moderator_Team.

Re: Public Mobile Email address .

dna2016 — Thu, 23 Nov 2017 22:06:10 GMT

Hi @UthayanK

Public Mobile neither has a business contact phone number, nor a company email address. The only contact to PM employees is through the Moderators. You can reach them via message @CS_Agent

PM is a company focused on self serve, and by not having a call centre or customer service contact like other companies, they're able to provide additional discounts and credits to existing clients. Hence why they don't have those types of contact options.

Re: Public Mobile Email address .

computergeek541 — Fri, 24 Nov 2017 02:02:51 GMT

Not too long ago, Public Mobile combined all previous methods of contacting customer service. With the exception of some long-time subscribers who are on a few older price plans, reaching customer service is now done only from within these community forums.

Re: Public Mobile Email address .

Johnchristine — Fri, 02 Feb 2018 13:01:46 GMT

I have been trying to on a moderator with no luck. My account is suspended and I do not know if that has something to do with it. I made payment it shows in my balance but my service has of yet not been reactivated

Re: Public Mobile Email address .

wetcoaster — Fri, 02 Feb 2018 18:03:09 GMT

wrote:
I have been trying to on a moderator with no luck. My account is suspended and I do not know if that has something to do with it. I made payment it shows in my balance but my service has of yet not been reactivated

@Johnchristine

You have posted in an old thread. For future reference you'll get more visibility and faster help for your problem if you start a new topic.

Public Mobile doesn't offer phone, e-mail or social media support - all interactions with customer service = moderator team start with a private message here in the community. https://productioncommunity.publicmobile.ca/t5/Announcements/Changes-to-our-Support-structure/m-p/168465

While as regular customers and community members we're happy to help with suggestions on most technical problems, the only people able to help with account related issues are the moderators (= Public Mobile employees).

Use this link to send a private message to the @Moderator_Team, include all relevant information in your message, such as account number, PIN, phone number, detailed problem description.

More information on contacting the mods: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Public Mobile Email address .

thanhvu — Fri, 07 Sep 2018 01:08:14 GMT

vuhoaithanh9471@gmail.com

Re: Public Mobile Email address .

Christina43 — Mon, 18 Mar 2019 23:37:39 GMT

My phone line has been suspended. I tried to create an account and it says that I'm already registered when I go punch in my email it says my password is incorrect so I try to reset my password and it doesn't let me do it I need to activate my phone can anybody help me

Re: Public Mobile Email address .

Lieux — Mon, 18 Mar 2019 23:39:37 GMT

@Christina43 wrote:
My phone line has been suspended. I tried to create an account and it says that I'm already registered when I go punch in my email it says my password is incorrect so I try to reset my password and it doesn't let me do it I need to activate my phone can anybody help me

You need help from the moderator here...https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and give them details of your problem. Waiting time is USUALLY few hours to 2 days...

Re: Public Mobile Email address .

saul — Tue, 09 Jun 2020 21:23:08 GMT

*****************@gmail.com

Re: Public Mobile Email address .

dabr — Tue, 09 Jun 2020 21:12:18 GMT

@saul You need to delete your email by clicking on the 3 dots top right of your post. This is a public forum and you shouldn't be posting any personal information here.

Re: Public Mobile Email address .

Anonymous — Tue, 09 Jun 2020 21:13:46 GMT

@saul wrote:
xxxxx

@saul

What is this for? Never a good idea to show your information in the open.

Re: Public Mobile Email address .

Roberta1 — Sun, 09 Aug 2020 22:33:12 GMT

email for public mobile please

Re: Public Mobile Email address .

srlawren — Mon, 10 Aug 2020 00:05:08 GMT

@Roberta1 wrote:
email for public mobile please

@Roberta1 there isn't one. If you need to contact Public Mobile, you need to talk to the chat bot first and request help: https://www.publicmobile.ca/en/on/get-help/articles?category=customer-support

Re: Public Mobile Email address .

Karenlynn07 — Sat, 06 Nov 2021 02:22:31 GMT

I have set up a account. Got a SIM card all set up. My phone not working…..

Re: Public Mobile Email address .

softech — Sat, 06 Nov 2021 02:24:45 GMT

@Karenlynn07 wrote:
I have set up a account. Got a SIM card all set up. My phone not working…..

@Karenlynn07

What is the screen showing? Do you see Public Mobile on top of the screen? or do you see SIM not provisioned?

you try reboot your phone?

did you try put your SIM in another phone and see if it it works/

also, what kind of pone you have? brand and model?

Re: Public Mobile Email address .

computergeek541 — Sun, 01 Feb 2026 23:47:58 GMT