topic HST charged when adding $ to account in Get Support

HST charged when adding $ to account

NateinTO — Wed, 05 Jan 2022 08:37:17 GMT

My account is all paid up but I needed to add $20 to purchase an add-on. However, my credit card was also charged the HST, but only put $20 credit on my account. What gives?

Re: HST charged when adding $ to account

mimmo — Tue, 21 Nov 2017 16:45:53 GMT

@NateinTO all prices displayed are pre tax amounts (plans and addons) when you add funds you get charged tax but the balance shown is pre tax

Re: HST charged when adding $ to account

will13am — Tue, 21 Nov 2017 17:05:22 GMT

Account balances have to be shown without the tax so that it matches to the costs which are also shown without tax. A mix and match system would be totally confusing.

Re: HST charged when adding $ to account

Acekiller — Tue, 21 Nov 2017 19:27:48 GMT

the same case when you buy voucher you have to tack on tax

Re: HST charged when adding $ to account

computergeek541 — Wed, 22 Nov 2017 06:46:46 GMT

Sales tax is charged at the time of top up. You were charged correctly. I don't know of many business that are required to charge sales tax that advertise prices as taxes included. Public Mobile is no different.

Re: HST charged when adding $ to account

stonechucker — Wed, 22 Nov 2017 14:51:19 GMT

I'm having a hard time with all the replies in this thread, so I'm going to summarize:

Plans listed by Public Mobile are WITHOUT taxes.

Payments, no matter how you make them, will be charged applicable taxes based on your province, at the time of purchase.

Taxes will not show EVER in Public Mobile, unless you request an invoice (after the fact).

Re: HST charged when adding $ to account

srlawren — Wed, 22 Nov 2017 16:16:46 GMT

@stonechucker great summary!