topic Re: US Roaming Text Only in Get Support

US Roaming Text Only

Debby — Wed, 05 Jan 2022 08:37:09 GMT

I purchased the US roaming for $8. My phone is set with roaming turned on - it is connected to TMobile. But I am not receiving texts except when I am on wifi. Even got a message from Public Mobile that I was in the US and could purchase an add-on. What am I missing?

Re: US Roaming Text Only

Anonymous — Thu, 07 Mar 2019 16:39:12 GMT

@Debby wrote:
I purchased the US roaming for $8. My phone is set with roaming turned on - it is connected to TMobile. But I am not receiving texts except when I am on wifi. Even got a message from Public Mobile that I was in the US and could purchase an add-on. What am I missing?

Sounds like an iphone using imessage. I think there's a setting in there to make it use SMS instead.

Re: US Roaming Text Only

RobertQc — Thu, 07 Mar 2019 16:40:42 GMT

@Debby wrote:
I purchased the US roaming for $8. My phone is set with roaming turned on - it is connected to TMobile. But I am not receiving texts except when I am on wifi. Even got a message from Public Mobile that I was in the US and could purchase an add-on. What am I missing?

It sounds like your messenger program needs data, do you normally have a data plan in Canada?

Are you using imessage?

Re: US Roaming Text Only

Eddy_G — Thu, 07 Mar 2019 16:45:57 GMT

Hey Debby,

It sounds like you are using an iPhone and it is set to iMessage(iMessage need data to travel either celluar/mobile data or Wi Fi.

The roaming add-on you for $8 does not include data so that is the reason you are not getting the texts.

To receive regular text messages you have to switch iMessage off from the settings.

I hope this helps,

Regards

Eddy

Re: US Roaming Text Only

Debby — Thu, 07 Mar 2019 16:48:20 GMT

Looked and couldn’t find it, but I know it is set up to do that. But it works that way in Canada, wouldn’t it work down in the US as well?

Re: US Roaming Text Only

jeremiah10 — Thu, 07 Mar 2019 16:50:22 GMT

Hey Debby,
If you go into your iphones settings, then messages. Make sure your Imessages is turned off as your iphone will try to send the messages through Imessage. If your plan is a talk and text plan, with the $8 US add on you should be able to send sms. Just make sure imsg is off.

Re: US Roaming Text Only

stonechucker — Thu, 07 Mar 2019 16:54:46 GMT

@Debby , are you able to check your My Account overview tab and see the add-on info for the US Text addon?

It's a two-step process to make it active. Once to pay, the second to add it.

Re: US Roaming Text Only

Debby — Thu, 07 Mar 2019 16:55:42 GMT

I do use data at home as well. Do you think I buy the data add-on then it will work?

Re: US Roaming Text Only

Eddy_G — Thu, 07 Mar 2019 16:56:19 GMT

Hey Debby

Can you please specify what kind of add-on did you get and your phone model?

There are 2 add-ons for $8 - which one did you get?

Re: US Roaming Text Only

Debby — Thu, 07 Mar 2019 16:56:23 GMT

I do use iMessage as well because I have a daughter in New Zealand

Re: US Roaming Text Only

Anonymous — Thu, 07 Mar 2019 16:58:13 GMT

@Debby wrote:
I do use data at home as well. Do you think I buy the data add-on then it will work?

That's why imessage works at home. Just turn it off and use regular SMS.

grumble grumble...bl@@dy Apple...grumble

Re: US Roaming Text Only

Anonymous — Thu, 07 Mar 2019 17:00:11 GMT

@Eddy_G wrote:
Hey Debby

Can you please specify what kind of add-on did you get and your phone model?
There are 2 add-ons for $8 - which one did you get?

@Eddy_G: We all miss these details on occasion but it's there in the subject line.

Re: US Roaming Text Only

Eddy_G — Thu, 07 Mar 2019 17:00:16 GMT

@Debby

Yes, if you buy the data add-on and you are using an iPhone and iMessage it will work.

Eddy

Re: US Roaming Text Only

Anonymous — Thu, 07 Mar 2019 17:03:23 GMT

@Eddy_G wrote:
@Debby

Yes, if you buy the data add-on and you are using an iPhone and iMessage it will work.

Eddy

There's an up-sell by a representative of the company 🙂

Use SMS. Use wifi if you insist on using imessage. imessage needs the internet. SMS doesn't. (now that you've paid for the add-on)

Re: US Roaming Text Only

Anonymous — Thu, 07 Mar 2019 17:12:54 GMT

@Debby wrote:
Looked and couldn’t find it, but I know it is set up to do that. But it works that way in Canada, wouldn’t it work down in the US as well?

@Debby

A quick search found this.

Re: US Roaming Text Only

krazykiwi — Thu, 07 Mar 2019 18:52:05 GMT

@Debby @Eddy_G

Unlike what is being advised you do not need to turn iMessage off to make it work even though you do not have data and you do not need to buy a data add-on. All you need to do is go in to settings for iMessage and ensure "send as SMS" when iMessage (data) is not available is turned on

Re: US Roaming Text Only

stonechucker — Thu, 07 Mar 2019 18:54:01 GMT

@krazykiwi wrote:
@Debby @Eddy_G
Unlike what is being advised you do not need to turn iMessage off to make it work even though you do not have data and you do not need to buy a data add-on. All you need to do is go in to settings for iMessage and ensure "send as SMS" when iMessage (data) is not available is turned on

Has it been confirmed yet if the add-on has actually been attached the account? It may still be $8 in the available balance.

Re: US Roaming Text Only

Debby — Fri, 08 Mar 2019 05:12:16 GMT

Thanks everyone. Bought data too and now it is working. So, to be sure I understand, if I have iMessage on, then I have to have data in order to send or receive any texts. If I turn iMessage off, then my data is not used up from texting. Is that right and would it work the same way in Canada too? That is, I need to have data if I have iMessage turned on?

Re: US Roaming Text Only

Anonymous — Fri, 08 Mar 2019 05:14:30 GMT

@Debby wrote:
Thanks everyone. Bought data too and now it is working. So, to be sure I understand, if I have iMessage on, then I have to have data in order to send or receive any texts. If I turn iMessage off, then my data is not used up from texting. Is that right and would it work the same way in Canada too? That is, I need to have data if I have iMessage turned on?

Data or wifi. You can turn imessage off or set the setting to use SMS. Yes, you need wifi or data for imessage to work without the setting.

Re: US Roaming Text Only

sunflowershine — Fri, 08 Mar 2019 06:00:02 GMT

@Debby wrote:
I do use iMessage as well because I have a daughter in New Zealand

@Debby, it will be better for you to have a data plan in US instead.