topic Re: Account Temporary Suspended. in Get Support

Account Temporary Suspended.

mansoor513D3 — Wed, 05 Jan 2022 08:36:57 GMT

I have top up my account couple days ago and it shows balance on my account of $40, which is my currentl plan but it still showing up as temporary suspened.

Can you please remove suspension as i have enough blanace for my services.

xxx-xxx-xxxx

[name removed]

Thank you

Edited by SD08 to remove personal info.

Re: Account Temporary Suspended.

Metal1967 — Wed, 06 Mar 2019 23:57:36 GMT

@mansoor513D3

Edit out your phone number...public site....help will follow....

Re: Account Temporary Suspended.

Alex888 — Thu, 07 Mar 2019 00:03:13 GMT

Can you post a screen shot with your private information removed?

Re: Account Temporary Suspended.

SD08 — Thu, 07 Mar 2019 00:35:08 GMT

@mansoor513D3

I've edited your post to remove personal info, as this is a public forum.

Is your service still working, i.e can you still make calls/use data? Is your payment due date tomorrow (as listed in your rewards page of your account)? If yes to both questions, the account expired/suspended status is a normal display on the evening before your renewal. In this case, you don't have to worry, as the renewal is proceeding as usual and your account will return to display active status tomorrow morning.

On the other hand, if your service is actually not working (can't make calls), then in your self-serve account try switching your phone to lost status, wait a few minutes, then switch it back to see if that gets the account going. Or try topping up an extra dollar from your credit card. If that doesn't work, then you'll need to contact the moderators by private message for assistance.

Re: Account Temporary Suspended.

sunflowershine — Thu, 07 Mar 2019 00:42:02 GMT

@mansoor513D3 wrote:
Hi
I have top up my account couple days ago and it shows balance on my account of $40, which is my currentl plan but it still showing up as temporary suspened.
Can you please remove suspension as i have enough blanace for my services.
xxx-xxx-xxxx
[name removed]

Thank you

Edited by SD08 to remove personal info.

@mansoor513D3 , I think you can simply select the plan that you are using. You will be active immediately.