topic Re: Refer-A-Friend Bug in Get Support

Refer-A-Friend Bug

awesomebynature — Wed, 05 Jan 2022 08:36:56 GMT

I have a $1 referral reward in the Total Rewards earned area but not the image-based version of it. Obviously this isn't a major issue, if that $1 applies and is accurate. I just wanted to point out a potential bug (purple highlight below) with the portal. Is this occuring to anyone else?

Re: Refer-A-Friend Bug

popping — Wed, 06 Mar 2019 23:54:21 GMT

@awesomebynature wrote:
I have a $1 referral reward in the Total Rewards earned area but not the image-based version of it. Obviously this isn't a major issue, if that $1 applies and is accurate. I just wanted to point out a potential bug (purple highlight below) with the portal. Is thisoccuringg to anyone else?

The highlighted graphic is the accumulated total referral credit you received since your account activation. Wait until after your first renewal. It will change to $1.

Note 1: The title of this graphic is "total rewards earned since joining Public Mobile". You have not earned your first $1 referral credit until after your first renewal date.

Re: Refer-A-Friend Bug

Alex888 — Wed, 06 Mar 2019 23:42:07 GMT

Definitely looks like a bug, but it is showing up in your account so it should go through fine. If it doesn't send a message to a moderator to let them know.

Re: Refer-A-Friend Bug

wetcoaster — Wed, 06 Mar 2019 23:45:25 GMT

@awesomebynature wrote:
I have a $1 referral reward in the Total Rewards earned area but not the image-based version of it. Obviously this isn't a major issue, if that $1 applies and is accurate. I just wanted to point out a potential bug (purple highlight below) with the portal. Is this .occuring to anyone else?

It's not a bug.

The list of rewards is showing what will be applied to your account at next renewal (based on today's parameters).

The " picture" shows what has been applied to your account up and including the last renewal.

Re: Refer-A-Friend Bug

popping — Wed, 06 Mar 2019 23:55:42 GMT

@Alex888 wrote:
Definitely looks like a bug, but it is showing up in your account so it should go through fine. If it doesn't send a message to a moderator to let them know.

It shows up in his account as he has 1 referral. But he hs not received his first $1 until after his next renewal date. He received the first autopay $2 right after activation. But he cannot refer any friend until after activation and will not receive any referral credit until after his first renewal day.

Edit: The title of this graphic is "total rewards earned since joining Public Mobile". He has not earned his first $1 referral credit until after his first renewal date.

Re: Refer-A-Friend Bug

awesomebynature — Wed, 06 Mar 2019 23:52:55 GMT

I understand what that section means now. It's the cumulative rewards since joining. Each month I stay on auto-pay that will continue to go up by $2. The section above it shows what is actually going to apply to my balance.

Re: Refer-A-Friend Bug

popping — Wed, 06 Mar 2019 23:57:09 GMT

@awesomebynature wrote:
I understand what that section means now. It's the cumulative rewards since joining. Each month I stay on auto-pay that will continue to go up by $2. The section above it shows what is actually going to apply to my balance.

Exactly. Enjoy you new service with Public Mobile.

Re: Refer-A-Friend Bug

computergeek541 — Thu, 07 Mar 2019 21:02:46 GMT

@slash407 wrote:
im sure it'll get corrected, the webmasters would get on it

There isn't anything to fix as this isn't a bug on the website. The totals at the bottom are only accumulated rewards that have already been added to the account balance.