topic Re: Auto Pay in Get Support

Auto Pay

tonyfielding — Wed, 05 Jan 2022 08:36:47 GMT

How do I change the credit card on my account to a different card? Doesn't seem to be a button for this.

James Fielding

Re: Auto Pay

will13am — Wed, 06 Mar 2019 20:42:21 GMT

@tonyfielding, there is a tiny button at the bottom of the web page to manage payment options. I suggest removing the old payment card and then adding the new payment card instead of doing a replacement. Based on feedback from some customers, this is likely to trigger errors by the self serve system. Sorry, I should add that this is in the payment tab, and the button I am referring to is the orange words "manage my payment".

Re: Auto Pay

solidhollow — Wed, 06 Mar 2019 20:45:47 GMT

'payment' tab at top left

on the 'manage my payment' page, there's a link to 'manage my card' at the bottom

i haven't tried this though, so don't know about errors

Re: Auto Pay

Eddy_G — Wed, 06 Mar 2019 20:49:26 GMT

Hey tonyfielding,

To change the card on file please follow these steps :

That's it!

Have a nice day

Eddy

Re: Auto Pay

tonyfielding — Wed, 06 Mar 2019 20:53:39 GMT

To paraphrase - remove old card - add new card Thanks - will do.

No need to reply to this one.