topic Bill credit question in Get Support

Bill credit question

mystt — Wed, 05 Jan 2022 08:36:42 GMT

I signed up yesterday and was told that I will get $10 off for 6months on my $30/mo plan. Now I am being told that the offer expired Mar 4th.

What's the resolution to this?

Re: Bill credit question

Thecrimson1919 — Wed, 06 Mar 2019 19:20:36 GMT

Who told you that you would get the credit?

The offer did expire on the 4th.

You would likely need to contact the mods if there is anything they can do. You can send a private message to @CS_Agent here...

https://productioncommunity.publicmobile.ca/t5/notificationfeed/page

Re: Bill credit question

Anna_M — Wed, 06 Mar 2019 19:27:58 GMT

Hello @mystt,

Thanks for reaching out!

We indeed had an offer like the one you mentioned, but the last date it was available was on the 4th of March 2019.

Anna,
Public Mobile Moderator

Re: Bill credit question

popping — Wed, 06 Mar 2019 21:24:39 GMT

@mystt wrote:
I signed up yesterday and was told that I will get $10 off for 6months on my $30/mo plan. Now I am being told that the offer expired Mar 4th.

What's the resolution to this?

You were one day late for the $10 off for 6 months promo which was expired on Mar 4th.

If a store rep told you that, you should go back to that store to ask for compensation.

As far as PM is concern, your activation does not qualify for the $10 for 6 months.

Re: Bill credit question

missorange — Wed, 06 Mar 2019 21:26:00 GMT

Maybe someone was telling you wrong information.. Need to watchout Public mobile website to see the timing for the promotion period.