topic Re : What can I do in online Self-serve? in Get Support

What can I do in online Self-serve?

Lachlan_M — Tue, 04 Jan 2022 17:27:57 GMT

Listed below are the options available with our online Self Serve :

Overview

Summary of user profile & account information

My Profile

Edit Profile: Edits to your customer profile
Change Password: Change Self Serve password
Change Security Question: Changes to security question in case password is lost
Change Username: Username is email address and allows for change

Payment

Make a Payment: Make a payment with a credit card or payment voucher.
Credit Card Information: Attach credit card information to your account
AutoPay: Set up your AutoPay for your account
Payment History: View your payment history

Plans and Features

Plan Summary: Displays summary of plan for account
Change Plan: Change plan associated with account
Add-ons: Purchase/view Add-ons like additional data or long distance
Add-on Usage: View usage of your Add-ons
Lost/Stolen Phone: Option to Suspend/Resume service
Change SIM Card: Change the SIM card associated with your account
Reset Voicemail Password: Reset your voicemail password
Change Phone Number: Change the phone number associated with your account
Usage History: View your account usage

Re: What can I do in online Self-serve?

Benny — Tue, 01 Sep 2015 21:24:38 GMT

I would like to order for a SIM card

Re: What can I do in online Self-serve?

Vasee1978 — Thu, 03 Sep 2015 21:02:50 GMT

Re: What can I do in online Self-serve?

Luddite — Thu, 03 Sep 2015 21:06:52 GMT

@Benny You order SIM cards from the main PM web page http://publicmobile.ca/en/on/before-you-join.

You do create a shopify account in the process but there is no charge for the SIM.

Re: What can I do in online Self-serve?

miguelcruz — Sun, 06 Dec 2015 15:18:16 GMT

How do transfer my phone number to another sim

Re: What can I do in online Self-serve?

Luddite — Sun, 06 Dec 2015 17:12:48 GMT

@miguelcruz You just need to register your new SIM in your self serve account. Your current PM phone number is automatically associated with the new SIM.

Re : What can I do in online Self-serve?

juliecharbonn25 — Sat, 17 Dec 2016 17:33:05 GMT

Je suis incapable de changer de numéro de tel

Re: Re : What can I do in online Self-serve?

Shazia_K — Mon, 19 Dec 2016 21:21:50 GMT

Bonjour @juliecharbonn25,

Je vous prie, avant tout, de bien vouloir nous excuser pour le retard pris à vous répondre; ceci est dû au volume important de courriels que nous recevons présentement.

Pouvez-vous m'envoyer un message en privé avec votre numéro de carte SIM?

Merci,

Shazia

Re: What can I do in online Self-serve?

tanya2575 — Wed, 13 Jun 2018 01:47:50 GMT

Hi!

I can not sign in to my account because I don't remember enything about my account:not user name,not password.What can i do?

Re: What can I do in online Self-serve?

jp2 — Wed, 13 Jun 2018 01:53:01 GMT

You will need to contact mods.

For future note start a new thread instead of posting in years old threads so that people will see your post and be able to help you sooner.

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get help with you account.

They are Public Mobile support employees who can help with your issue (More details).

Click here to send them a private message. or use the @ symbol followed by Mod_Team with no spaces to bring their attention to this thread.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue.

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time]

Messages are replied to during office hours, in the order in which they are received

Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.

There is no need to send multiple messages.

How can I view my private messages between myself and a Community Moderator

How to view and reply to your private messages

Re: What can I do in online Self-serve?

tanya2575 — Wed, 20 Jun 2018 01:54:40 GMT

Hi!

I couldn't open my account in Public Mobile,because I forgot which e-mail I used,and password.How I can open my account?

Re: What can I do in online Self-serve?

Anonymous — Wed, 20 Jun 2018 02:02:11 GMT

@tanya2575, you will need to send a private message to the moderator team and ask them for help getting back into your account.

Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.