topic Re: WHY DOES SMS NOT WORK FOR ANY SERVICE (VERIFICATIONS NOT ARRIVING) in Get Support

WHY DOES SMS NOT WORK FOR ANY SERVICE (VERIFICATIONS NOT ARRIVING)

dumbphone — Wed, 05 Jan 2022 08:36:25 GMT

PLEASE RESPOND NO TEXT ARRIVES.

All third party services confirm messages sent!

Re: WHY DOES SMS NOT WORK FOR ANY SERVICE (VERIFICATIONS NOT ARRIVING)

Andy1000 — Fri, 17 Nov 2017 16:43:57 GMT

Do you get any other sms?

I had no problem with any 3rd party sms

Re: WHY DOES SMS NOT WORK FOR ANY SERVICE (VERIFICATIONS NOT ARRIVING)

dumbphone — Fri, 17 Nov 2017 16:45:52 GMT

yes tested with local phones ... sms arrives

all online service verifications no sms

Re: WHY DOES SMS NOT WORK FOR ANY SERVICE (VERIFICATIONS NOT ARRIVING)

dumbphone — Fri, 17 Nov 2017 16:47:05 GMT

where is support I have three notices and a badge now but no answers ....

...this is a great way to anger those needing support PUBLIC MOBILE

I CAME FOR SUPPORT NOT BADGES!

Re: WHY DOES SMS NOT WORK FOR ANY SERVICE (VERIFICATIONS NOT ARRIVING)

dumbphone — Fri, 17 Nov 2017 16:51:13 GMT

Oh Great another useless badge for my reply lol.... how about some support please! @admin @CS_Agent where is support

Re: WHY DOES SMS NOT WORK FOR ANY SERVICE (VERIFICATIONS NOT ARRIVING)

imm1304 — Fri, 17 Nov 2017 16:51:58 GMT

Hey @dumbphone,

Here is all you need to know about contacting support: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Basically, you gotta send a private message to @CS_Agent and provide them with your phone number and have them take a look at your account.

Re: WHY DOES SMS NOT WORK FOR ANY SERVICE (VERIFICATIONS NOT ARRIVING)

dumbphone — Fri, 17 Nov 2017 16:53:09 GMT

thanks for the info

I did do that

how long do they take I see nobody online

Re: WHY DOES SMS NOT WORK FOR ANY SERVICE (VERIFICATIONS NOT ARRIVING)

Andy1000 — Fri, 17 Nov 2017 16:54:10 GMT

You need to send a private message to moderate tem and deplane the problem

Re: WHY DOES SMS NOT WORK FOR ANY SERVICE (VERIFICATIONS NOT ARRIVING)

imm1304 — Fri, 17 Nov 2017 16:55:26 GMT

Usually they reply within an hour. Their hours are supposed to be 9am to 9pm Eastern time today .. so you will hear back from them eventually. Hang in there.

Re: WHY DOES SMS NOT WORK FOR ANY SERVICE (VERIFICATIONS NOT ARRIVING)

dumbphone — Fri, 17 Nov 2017 16:56:10 GMT

yes i did

when are they online?

its a week day at noon here I expected quick services I guess they want to get the community to do that for them ... how disappointing

Re: WHY DOES SMS NOT WORK FOR ANY SERVICE (VERIFICATIONS NOT ARRIVING)

dumbphone — Fri, 17 Nov 2017 17:02:24 GMT

A badge for Good citizen 😞

I need a rioting citizen badge instead!

Re: WHY DOES SMS NOT WORK FOR ANY SERVICE (VERIFICATIONS NOT ARRIVING)

CalvinW — Fri, 17 Nov 2017 17:46:02 GMT

Yeah, it usually takes a while. There are only a few moderators

Re: WHY DOES SMS NOT WORK FOR ANY SERVICE (VERIFICATIONS NOT ARRIVING)

wetcoaster — Fri, 17 Nov 2017 17:53:58 GMT

@dumbphone wrote:
A badge for Good citizen 😞
I need a rioting citizen badge instead!

@dumbphone

Or better: a patient one that isn't shouting (all caps) might help? 😉

Seriously, hang in there! I do understand your frustration. However, the moderators (= PM employees) work on the private messages on a first come first serve base and will get back to you asap - you are in good hands. (This is based on my understanding is that you have actually sent them a private message as suggested above by @imm1304.)

I personally prefer the PM customer support experience through the forom / private messaging over any so called phone support I've received from other providers in the past (including being chucked out of the line at any time, spending hours on hold and getting conflicting information from one CSR to the next...)

Re: WHY DOES SMS NOT WORK FOR ANY SERVICE (VERIFICATIONS NOT ARRIVING)

dumbphone — Fri, 17 Nov 2017 18:24:57 GMT

Oh did I hurt your ears?

Re: WHY DOES SMS NOT WORK FOR ANY SERVICE (VERIFICATIONS NOT ARRIVING)

dumbphone — Fri, 17 Nov 2017 18:27:43 GMT

If I would have known that cheap old telus was no longer supporting new users with phone support I would never have re-joined public mobile to be honest I dont get dropped support calls at any carriered ..nor do I have my issues take as long as this interface does.

So I am glad it works for you... but one size does not fit all.

Re: WHY DOES SMS NOT WORK FOR ANY SERVICE (VERIFICATIONS NOT ARRIVING)

dumbphone — Fri, 17 Nov 2017 18:32:10 GMT

As for hours on hold that is basically the experience here ... waiting waiting ... still can't access my accounts.... sms verifications never arrive ... third parites confirmed they were sent.

As for all caps sorry to yell.

but that should not be a reason to not provide support.

Re: WHY DOES SMS NOT WORK FOR ANY SERVICE (VERIFICATIONS NOT ARRIVING)

dumbphone — Fri, 17 Nov 2017 18:42:54 GMT

@CS_AgentI sent the pm's as folks recommened how about a reply in under 3 hours we have already doubled the projections of the community expectations of 1 hour as 2 hours have gone by without any reply to my concerns.

Re

dumbphone — Fri, 17 Nov 2017 19:27:03 GMT

I dont want to interupt your good bye party but I really need support here today.

Can you let me know who to PM before you head off to koodo?

I messaged @CS_Agent but they are not online it would appear.

Re: WHY DOES SMS NOT WORK FOR ANY SERVICE (VERIFICATIONS NOT ARRIVING)

Mary_M — Fri, 17 Nov 2017 19:23:00 GMT

Hello @dumbphone,

thank you for reaching out to us!

I'll go over your messages and get back to you soon - please allow me a few moments.

Regards,

Mary

Re: WHY DOES SMS NOT WORK FOR ANY SERVICE (VERIFICATIONS NOT ARRIVING)

stonechucker — Fri, 17 Nov 2017 19:34:17 GMT

@dumbphone, seriously, why so harsh?

Look, as you've said, not one mold fits everyone, so either be paicent with what's going on, as most likely not a life and death situation (I could be wrong, but very sure it's not).

There are a number of issues currently if you read other threads, and the volume of support requests is elevated. As mentioned, it's a first in, first out response.

Your issue will be resolved. I see Mary has already made contact in this thread with you.

You obviously know where the public mobile website is, perhaps I should suggest you read some knowledge base posts to familarize yourself with other chnages since your last stint in Public Moblie. I only joined 18 months ago, so I've never had the call centre support.

All advice is offer in the spirit of helping you, no malice is intended.