topic Re: Payment voucher in Get Support

Payment voucher

drowndalton — Wed, 05 Jan 2022 08:36:15 GMT

I entered my payment voucher I purchase from the store 20 minutes ago and it didnt add to my balance, obviously I try and re enter it and it says invalid, is there anyway I can call / email public mobile directly ?

Re: Payment voucher

popping — Tue, 05 Mar 2019 21:40:57 GMT

@drowndalton wrote:
I entered my payment voucher I purchase from the store 20 minutes ago and it didnt add to my balance, obviously I try and re enter it and it says invalid, is there anyway I can call / email public mobile directly ?

Which store did you purchased your PM voucher?

Some store voucher has 1 - 2 days wait time before use.

Did the store cashier mentioned any wait time?

You may send a private message to moderator for help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment voucher

Lieux — Tue, 05 Mar 2019 21:42:23 GMT

Perhaps you can call the store where you bought it just to know if it's a delay for the activation in your account @drowndalton . Did you try to put it in your account with the 611?

If you have still problem you can write a message to the moderator here...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and explain what happened. Waiting time is few hours to 2 days.

Re: Payment voucher

CS_Agent — Tue, 05 Mar 2019 21:43:32 GMT

Hey @drowndalton!

Thanks for being part of our Public Mobile Community!

You can definitely send us a private message and we'll be more than glad to assist you 🙂

Best regards,

Public Mobile Moderator team

Re: Payment voucher

Lieux — Tue, 05 Mar 2019 21:52:53 GMT

And @drowndalton no you can't call or email someone from public mobile ...but you can write a message or question here in the community and some customer like you will try to help you or will guide you to the moderator for help.

Re: Payment voucher

Dadsphone — Tue, 05 Mar 2019 23:34:50 GMT

Having the same issue at the moment also bought voucher today

Re: Payment voucher

drowndalton — Wed, 06 Mar 2019 04:07:23 GMT

It’s not a good feeling to have

Re: Payment voucher

Dadsphone — Wed, 06 Mar 2019 22:09:52 GMT

no certainly not but I did message the moderators and they were able to help me fix the problem.

Re: Payment voucher

nimypaul — Wed, 06 Mar 2019 22:44:31 GMT

As long as I heard there is no customer service centre to call. Its only this self serve option here under community.

Re: Payment voucher

nimypaul — Wed, 06 Mar 2019 22:46:10 GMT

Whom to send private message?

Re: Payment voucher

Lieux — Wed, 06 Mar 2019 22:46:41 GMT

You are right @nimypaul ..no customer service centre with public mobile...but a great community!!

Re: Payment voucher

Lieux — Wed, 06 Mar 2019 22:48:48 GMT

@nimypaul do you need to send a private message to the moderator here...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

or you can click on the envelopp right up on this page and write the name of the person you want to reach..

Re: Payment voucher

BEER — Thu, 07 Mar 2019 16:27:45 GMT

@nimypaul wrote:
Whom to send private message?

You may send a private message to anyone registered on this forum. However if you have a problem I think it best you contact the moderator team.

Re: Payment voucher

nimypaul — Sun, 07 Apr 2019 17:19:08 GMT

How can I contact a moderator team

Re: Payment voucher

Anonymous — Sun, 07 Apr 2019 17:23:48 GMT

@nimypaul wrote:
How can I contact a moderator team

@nimypaul

Asked and answered. See Lieux reply above.

Edit: are you asking out of curiosity or do you have some problem with the service?

Re: Payment voucher

Metal1967 — Sun, 07 Apr 2019 17:22:43 GMT

@nimypaul

Scroll up to @Lieux .post a link is provided there to message a mod..

Re: Payment voucher

nimypaul — Sun, 07 Apr 2019 17:25:16 GMT

I have a problem

Re: Payment voucher

Anonymous — Sun, 07 Apr 2019 17:32:45 GMT

@nimypaul wrote:
I have a problem

Ok. Are you interested in seeing if the community can help you rather than waiting for the mods? I suggest getting in line anyway with sending them a message but maybe the community can get you over whatever problem you're having in the meantime.

Re: Payment voucher

nimypaul — Mon, 08 Apr 2019 00:25:12 GMT

How can I change my credit card details in autopay.

Re: Payment voucher

Lieux — Mon, 08 Apr 2019 00:40:42 GMT

@nimypaul wrote:
How can I change my credit card details in autopay.

Here in your self serve account MANAGE MY CARD in orange