topic Re: Used 1GB add-on??? in Get Support

Used 1GB add-on???

Tino_M — Wed, 05 Jan 2022 08:36:06 GMT

I have refered a friend and got the 1gb add-on. But the data in my own plan has not used up. Why the 1gb referal add-on was counted for my data usage?

thank you.

Re: Used 1GB add-on???

ShawnC13 — Thu, 16 Nov 2017 17:55:32 GMT

@Tino_M, I am not sure why this is happening. I really hope that there isn't an issue with the system that is making people use their bonus data (that doesn't expire) up before they actually start to use the data that comes with their plan.

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Re: Used 1GB add-on???

Acekiller — Thu, 16 Nov 2017 19:49:03 GMT

that would totally defeated the purpose of having the addon. Hope it gets resolved soon.

Re: Used 1GB add-on???

will13am — Thu, 16 Nov 2017 19:55:25 GMT

There have been other reports that this bonus data is being consumed ahead of the regular data. It isn't supposed to work that way. Definitely seek help from the moderator team to investigate.