topic Re: plan exfired in Get Support

plan exfired

in0yy — Wed, 05 Jan 2022 08:36:02 GMT

hi
Why my accound is expired?
i dont understand. My balance is 120.
I think i don't need auto pay. Is it problem? Help me..

Re: plan exfired

mimmo — Thu, 16 Nov 2017 06:38:28 GMT

Is today your renewal date? if you have service then do nothing. if no service you need to contact the mods and they will look into your account in the am

Contact the Moderator_Team by clicking here.

In your message include:
- account email address
- PM phone number
- explanation of what is happening or a link to this thread

Re: plan exfired

ShawnC13 — Thu, 16 Nov 2017 06:39:56 GMT

@in0yy, sorry to hear you are having some problems. Is your phone working? If it is and you are at your renewal time please let it process through the night. If your phone is not working you will need to message a MOD. Unfortunately they are gone for the day.

To message a MOD for assistance, click on this link Moderator Team

to send a private message .

In your message please include:

* PM account email address

* SIM card number(if available)

* PM phone number

* Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452