topic Re: Self serve password reset in Get Support

Self serve password reset

Abelanger — Wed, 05 Jan 2022 08:35:52 GMT

I keep getting the email and resetting the password but when I go back to login it fails...help

Re: Self serve password reset

Dunkman — Tue, 05 Mar 2019 14:27:16 GMT

@Abelanger

If the password reset funciton is not working for you, you will need to contact moderator.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Self serve password reset

sandpublic — Tue, 05 Mar 2019 14:30:35 GMT

@Abelanger wrote:
I keep getting the email and resetting the password but when I go back to login it fails...help

It could also be your browser, try clearing the cache or using another browser or icognito mode. Also check this article for more info:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Community-and-Self-Serve-Accounts/ta-p/251473

Re: Self serve password reset

Jackhyf63 — Wed, 06 Mar 2019 00:36:13 GMT

@Abelanger To reset the password, you will need to send a private message to the Moderator_Team with your account info. They will get back to you soon.