topic Re: Activating your Public Mobile SIM card in Get Support

Activating your Public Mobile SIM card

Lachlan_M — Tue, 04 Jan 2022 17:27:54 GMT

Click here in order to activate your Public Mobile SIM card.

Step by step instructions for activation process are as follows:

Let’s get started– Read and accept Public Mobile Terms of services and press Continue.

SIM card Info– Input 19 digit SIM card info in the required field and press Continue.

Account- Set-up – Add your profile info such as your name, address and contact info and press Continue.

Profile Settings– Set up your IVR (*611) Self Serve 4-digit PIN, preferred language and your Web Self Serve account then press Continue. Remember: You can log into your Self Serve account using the email and password you selected in Step 4 and add your security question and answer which you can remember easily which can be used if the password is forgotten.

Phone Number– Select a new phone number for your local calling area or Transfer (Port) a wireline/wireless number from another provider, then press Continue. For further information on transferring your number click here.

Plan and Add-ons– Select your phone as Public Mobile phone, select your price plan and choose your Add-ons, then press Continue.

Review your Order– Review summary of your order and select a payment method, then press Continue.

Payment– Input the payment information you wish to use (Credit Card or Payment Voucher) and then press Continue.

Transaction Summary – Review the details of your transaction and press Finish.

If you don’t have a Public Mobile SIM, please visit our BETA Site to order the SIM type that is compatible with your device.

Re: Activating your Public Mobile SIM card

lucabrasi — Wed, 07 Oct 2015 17:50:29 GMT

Por Favor, Please, Sil vous Plait.....HELP ME SINCE MARCH 20 I ACCTIVATE AN ACCOUNT AND SIM AND IT SAY UNREGISTERED SIM I ORDERED A NEW ONE A CHANGE IT IN MY ACCOUNT AND IT SAYS THE SAME UNREGISTERED SIM AGAIN

-MY PHONE IS THE MOTO G FROM PUBLIC MOBILE FULLY LEGIT

-I HAVE THE RIGHT SIZE MICROSIM CARD FOR THE PHONE

-I PAID WITH MY CREDIT CARD

WE ARE GOING TO THE 20TH OF APRIL AND I NEVER BEEN ABLE TO USE MY PHONE

MY ACCOUNT NUMBER 1***********************9

WHAT SHOULD I DO FOR CHRIST SAKE. AM I GONNA GET A REFUND DO YOU NEED PROOF WHAT YOU GUYS GONNA DO ABOUT IT ...SINCE WE CANT TALK TO ANYONE ON THE PHONE ITS FREAGING COMPLICATED

Re: Activating your Public Mobile SIM card

David — Wed, 01 Apr 2015 19:40:59 GMT

Did you check in Self-Serve to see if everything was in order?

Also, capital letters won't speed things up or make them better, just a heads up.

Re: Activating your Public Mobile SIM card

lucabrasi — Wed, 01 Apr 2015 20:05:51 GMT

BRUH!!! alright but you need to understand im pissed off a bit what should i do what should i chek on self serve everything seems legit to me

Re: Activating your Public Mobile SIM card

Cyber — Wed, 01 Apr 2015 20:09:39 GMT

Hello @lucabrasi,

You just have to send an email to Public Mobile to have your problem fixed.

Click on this link : https://publicmobile.ca/en/on/contact-us

Then, at the bottom right of the page, click on "Email away" button.

- Choose "My Account"

- Choose "Billing and Payments"

- Choose "I'm not sure if my account is active"

Then click on "Email Us" and fill up the form.

An agent from Public Mobile will answer you in less than 24 hours.

Re: Activating your Public Mobile SIM card

David — Wed, 01 Apr 2015 20:10:25 GMT

The very first step is to check for this:

Re: Activating your Public Mobile SIM card

Cyber — Wed, 01 Apr 2015 20:16:14 GMT

@David,

When I subscribed, I had similar issues. My service status was ACTIVE but my phone showed "Unregistered SIM"

The problem come from Public Mobile.

Re: Activating your Public Mobile SIM card

lucabrasi — Wed, 01 Apr 2015 20:17:54 GMT

danm you guys are fast,yes it is active fully active

Re: Activating your Public Mobile SIM card

lucabrasi — Wed, 01 Apr 2015 20:19:29 GMT

Thanks for letting me know, great but how they gon Fix That Bruh!

Re: Activating your Public Mobile SIM card

chukdefatey — Wed, 01 Apr 2015 22:28:10 GMT

@lucabrasi, I understand how you feel. What the hell is wrong with you Public Mobile you keep stealing people's money and not providing them with services. Too be honest this is getting beyond ridiculous now. I can just imagine how many people you have stolen from. If I did this I would be in Jail but it's ok for a company to do this. I suggest so you don't feel like you have been robbed is to get in touch with your Credit Card company (assuming you paid with a Credit Card) and explain to them what happened to get your money back.

Re: Activating your Public Mobile SIM card

Jeremy_M — Mon, 06 Apr 2015 14:57:26 GMT

@lucabrasi

Did you follow @Cyber recommendation and send us an email? As I see you followed @David and your account is active, it might be an issue on our side.

@chukdefatey just to clear some ground I appreciate your concerns, but I find the word "stealing" a little harsh. In fact just to clear the air we are not stealing, we are however experiencing intermittent issues with some accounts, as you have seen and heard on the community, and up to now I think we have been transparent with the issues we are experiencing. Sometimes things do not run as smoothly as we wish, but we will however help our customers in every way possible so that issues that we see, do not occur in the future.

We are working very hard to offer a premium online service, there will be hiccups along the way.

Cheers

Re: Activating your Public Mobile SIM card

lucabrasi — Fri, 10 Apr 2015 02:47:16 GMT

@Jeremy_M

Cool Its fix But Now I can Even acces my Online Account It says i need to Contact You Guys Contact PublicMobile...?!? How???

Re: Activating your Public Mobile SIM card

Martin — Fri, 10 Apr 2015 03:11:37 GMT

lucabrasi,

Does the error message state the reason that you need to contact PM?

Also, what specifically is preventing you from accessing your self-serve account?

Re: Activating your Public Mobile SIM card

lucabrasi — Fri, 10 Apr 2015 03:40:56 GMT

@Martin

My Account been Disable ...how to Contact customer Service if there's no more for new account

Re: Activating your Public Mobile SIM card

Martin — Fri, 10 Apr 2015 03:45:58 GMT

lucabrasi,

Click Contact Us in the lower column on this site's home page. A new page will open with Email Away on it. Click that. Another page will open with a radio button webform. Complete the form according to the problem that you have, and submit your information to Public Mobile. A representative should contact you within one or two days.

Good luck!

Re: Activating your Public Mobile SIM card

Griff — Fri, 10 Apr 2015 03:47:27 GMT

@lucabrasi

You can contact Public Mobile directly by email through the Contact Us page, click on "Email Away" towards the right hand side.

Activating my Public Mobile SIM card

cyberjack — Sun, 13 Sep 2015 16:39:08 GMT

Registering SIM card and payment seemed to go smoothly and I got complete summary of setup confirmed.

When I try to make a call it says "Emergency calls only".

\My phone is an old unlocked Samsung SGH-X497 flip phone.

What is the problem? Thanks

Re: Activating my Public Mobile SIM card

deltatux — Sun, 13 Sep 2015 16:45:21 GMT

@cyberjack wrote:
Registering SIM card and payment seemed to go smoothly and I got complete summary of setup confirmed.
When I try to make a call it says "Emergency calls only".
\My phone is an old unlocked Samsung SGH-X497 flip phone.
What is the problem? Thanks

Hi @cyberjack,

Have you tried turning off your device, pull the battery, reinsert & then power the device back on? If so, check your Self Serve account and go to Addon Usage, does everything show as Active?

Lastly, in the future, please also create a new topic if you have a question that pertains to your account.

Hope this helps.

Cheers!

Re: Activating your Public Mobile SIM card

Martin — Sun, 13 Sep 2015 17:16:52 GMT

Hello,

Your phone was released in 2005.

The only North American frequencies on which it would operate is 850 MHz and 1900 MHz. I have yet to determine if that is 2G or 3G. If the former, the only network on which it would be compatible is the 2G, which is being phased out by Rogers. Were you ever a Rogers customer, and, if so, did you use the 2G network?

Re: Activating your Public Mobile SIM card

deltatux — Sun, 13 Sep 2015 17:46:27 GMT

@Martin wrote:
Hello,

Your phone was released in 2005.

The only North American frequencies on which it would operate is 850 MHz and 1900 MHz. I have yet to determine if that is 2G or 3G. If the former, the only network on which it would be compatible is the 2G, which is being phased out by Rogers. Were you ever a Rogers customer, and, if so, did you use the 2G network?

Good point, when I was looking at the device specs, I didn't pay attention to HSPA support or not. According to what I found was that it only supports GSM/EDGE which the TELUS/Bell network does not have. Thus, @cyberjack will need a new phone in order to use the service.