topic Re: Transfer # in Get Support

Transfer #

Mikeyserbio — Wed, 05 Jan 2022 08:35:43 GMT

How do I transfer # from Freedom. I tried and doesn't work

Re: Transfer #

will13am — Wed, 15 Nov 2017 11:33:03 GMT

Is this being done during initial activation of after account setup. During activation, number porting can be done during the number selection step. The options are choose number or port number. If porting, there is an eligibility check done first. After the check, additional information on the old account is required to support the number port. After all the activation steps are completed, the number port is initiated.

For porting into an existing account, simply go into the self serve portal and select the change number option. Everything from there is identical to porting during activation.

If bugs are encountered during the process, try using a different browser. Chrome is suggested.

Re: Transfer #

Acekiller — Wed, 15 Nov 2017 13:47:47 GMT

what's the error message that it is giving you?

Re: Transfer #

wetcoaster — Wed, 15 Nov 2017 19:52:14 GMT

Just to add to @will13am excellent reply: The account you are porting from needs to be active. Don't close it yourself - once the porting is complete it will be closed by your previous provider.