topic Re: My phone was stolen in Get Support

My phone was stolen

Leonard — Wed, 05 Jan 2022 08:35:16 GMT

My phone has been stolen, I would like to know what i can do?

Re: My phone was stolen

Metal1967 — Mon, 04 Mar 2019 20:41:25 GMT

@Leonard wrote:
My phone has been stolen, I would like to know what i can do?

Go to selfserve..click lost stolen..report it stolen..--added edit...thiswill disable the sim card...wont help with the phone..you will need to blacklist it...

Re: My phone was stolen

ShawnC13 — Mon, 04 Mar 2019 20:40:48 GMT

@Leonard wrote:
My phone has been stolen, I would like to know what i can do?

You will need to log in to your self serve and then go and report your phone lost/stolen through the link. This will deactivate your SIM.

ETA Ah beat again crazy slow computer

Re: My phone was stolen

Lieux — Mon, 04 Mar 2019 20:40:45 GMT

Sorry for you @Leonard

@You can go in your self serve account and put your phone on lost stolen.. in plan/add-ons... when you will buy a new one you can click on found your phone and after you can change the number of your SIM card in same place.

Re: My phone was stolen

Mia90 — Mon, 04 Mar 2019 20:48:18 GMT

You can suspend your service by logging into your Self Serve account > Plan and Add-ons > Lost/Stolen Phone > Suspend Service.

Re: My phone was stolen

CalgaryBen — Mon, 04 Mar 2019 20:57:31 GMT

@Leonard wrote:
My phone has been stolen, I would like to know what i can do?

What kind of phone is it? If it's an iPhone (and assuming you've set up AppleID and enabled Find my iPhone), before suspending the account as recommended by others here, I would also recommend logging into your iCloud account and then remotely disabling the iPhone and then trying to locate it (will work as long as the thief hasn't disabled comms, and also assuming you have a data plan). If you've set up an AppleID on it and added adequate security (passcode/TouchID to unlock), then the phone is pretty much useless to anyone who steals it.

If it's not an iPhone, then this post is irrelevant!

Re: My phone was stolen

mik101 — Tue, 05 Mar 2019 16:05:29 GMT

If it is an Android phone and you use Google Services (ie Playstore, Gmail etc), just go to https://www.google.com/android/find

Or just type 'find my phone' into google if you're logged in to google services on the pc.

It will at least tell you the last known location before the theif disabled communications or you disabled the sim (or current position if the theif is dumb enough to leave wifi turned on).

Re: My phone was stolen

Darren4 — Tue, 05 Mar 2019 19:50:23 GMT

That's why I won't get an expensive phone. Could you imagine having the lastest $1500 Samsung10+, and having it stolen?