topic Re: Data usage in Get Support

Data usage

Hoffernen — Wed, 05 Jan 2022 08:35:11 GMT

Can’t pin point so could be right but my usage is saying I’ve used just shy of 6gb in one week when my phone says I’ve used 13.7 since December 26 so I find it hard to believe I’ve used 6gb in a week.

Re: Data usage

Lieux — Mon, 04 Mar 2019 18:57:32 GMT

You can see your usage history @Hoffernen with more details in your self serve account ..tab PLAN/ADD-ONS and tab USAGE HISTORY...you will see more details when it happened for your data...

Re: Data usage

Andrei_DA — Mon, 04 Mar 2019 18:55:53 GMT

Hello Hoffernen,

Regarding your data usage inquiry, I recommend speaking privately with a Moderator because you might need to provide certain personal information.

You can send a private message to the Moderators by clicking here . You’ll need to be logged in to your Community account for the link to work!

Re: Data usage

Anonymous — Mon, 04 Mar 2019 19:02:41 GMT

@Hoffernen wrote:
Can’t pin point so could be right but my usage is saying I’ve used just shy of 6gb in one week when my phone says I’ve used 13.7 since December 26 so I find it hard to believe I’ve used 6gb in a week.

What plan are you on and when did it renew?

Phones can do large updates. Apps can get updated. Maybe you ran some speedtests. Maybe you used hotspot.

Re: Data usage

stonechucker — Mon, 04 Mar 2019 19:11:15 GMT

@Hoffernen, are you on a 90-day plan? Your 6 GB of data will be over the entire 90-day period. At an average of 2GB/30-days, this doesn't sound all that unreasonable for many subscribers.

INow saying this, I'm on a 12 GB 90-day cycle, and I'm renewing very soon with still un 3 GB of data used.

Re: Data usage

ruif71 — Fri, 08 Mar 2019 02:23:21 GMT

I had an issue on my first day. 500MB of data was showing used in the first hour.

Messaged a Moderator and they noticed the error and fixed it.

You should try that. Moderators are great with thier support.