topic Re: Check eligibility in Get Support

Check eligibility

pricesonthego — Wed, 05 Jan 2022 08:35:05 GMT

I’m trying to transfer my daughters number from our family plan w Bell. I fill out the first form with SIM then go to transfer phone number / check eligibility. I put in the bell account number, active number and name and then “check eligibility” and it changes the number I want to transfer to the active number! I put in her number again and it puts me back to the choice of 3 bolded infos, alternative number and name and AGAIN changes the number I want to transfer to the active/alternate number. Help!

Re: Check eligibility

Anonymous — Mon, 04 Mar 2019 15:15:13 GMT

@pricesonthego wrote:
I’m trying to transfer my daughters number from our family plan w Bell. I fill out the first form with SIM then go to transfer phone number / check eligibility. I put in the bell account number, active number and name and then “check eligibility” and it changes the number I want to transfer to the active number! I put in her number again and it puts me back to the choice of 3 bolded infos, alternative number and name and AGAIN changes the number I want to transfer to the active/alternate number. Help!

Try clearing cache, different browser, incognito/privacy mode.

Re: Check eligibility

ShawnC13 — Mon, 04 Mar 2019 15:16:38 GMT

@pricesonthego wrote:
I’m trying to transfer my daughters number from our family plan w Bell. I fill out the first form with SIM then go to transfer phone number / check eligibility. I put in the bell account number, active number and name and then “check eligibility” and it changes the number I want to transfer to the active number! I put in her number again and it puts me back to the choice of 3 bolded infos, alternative number and name and AGAIN changes the number I want to transfer to the active/alternate number. Help!

When you say that it changes it to the active number, is your daughters number not active? To port out a number it has to be active with the current provider. When I was checking eligibility for my numbers I just entered the phone number to check not the account information.

Re: Check eligibility

stonechucker — Mon, 04 Mar 2019 15:19:39 GMT

@pricesonthego, I recall there being a trick to the checkbox for "authorized". If you enable the checkbox first, then enter the remaining information, it should be fine.

Re: Check eligibility

pricesonthego — Mon, 04 Mar 2019 15:28:53 GMT

Yup I've done that. I've done this a few times with same results.

Re: Check eligibility

pricesonthego — Mon, 04 Mar 2019 15:33:35 GMT

It's active with Bell, contract ended yesterday but it is still active. The form wants an alternative active number in case there's problems. That's the one it switches too when I check eligibility. It's also the main number of our family phone plan... which made me wonder if it by default goes to the main number of the account.

Re: Check eligibility

stonechucker — Mon, 04 Mar 2019 17:39:26 GMT

@pricesonthego, can you call Bell, and ask them to change the 'main number' on the account?

You shouldn't have an issue porting out the non-main phone number.

Re: Check eligibility

wetcoaster — Mon, 04 Mar 2019 18:05:03 GMT

@pricesonthego wrote:
It's active with Bell, contract ended yesterday but it is still active. The form wants an alternative active number in case there's problems. That's the one it switches too when I check eligibility. It's also the main number of our family phone plan... which made me wonder if it by default goes to the main number of the account.

Just to make sure we are talking about the same thing: You must be able to use the phone number to be ported with your previous provider until the port is completed.

For postpaid accounts you will get a prorated invoice at the end of the billing cycle.

For prepaid plans you need to have available funds, or, in Public Mobile's case (if porting out), have some days remaining before your plan would renew.

I just checked in my account and can't reproduce your problem. (I also want to keep the number I tried with that according provider and my current number on the account, so I didn't go all the way through initiating the port.) If I'm entering my phone number here:

it brings me to the form, which confirms eligibility in my book.

And it is not changing my numbers around in the form.

So, my question is: Are you trying to port at the same time as the SIM activation? If so, try going with a random Public Mobile number, and once the acccount is up and running properly port the number over.

For any port:

- Check "I'm authorized to transfer this number" box first.

- Use account number only, all numeric values witout spaces or spac holders like dashes etc. (unless porting from SpeakOut or PetroCan, where you should get in touch with their customer service to confirm the information needed. You'd also need to call ChatR to get the account number from them.)

- "Name on old service provider account" must be exactly as on your bill

Porting numbers from coorporate accounts might need transfering into a personal account with them first, depending on the previous providers account and plan structures and their ToS.