topic Re: AutoPay Declined in Get Support

AutoPay Declined

Chesterfield — Wed, 05 Jan 2022 08:35:01 GMT

My AutoPay was rejected. I contacted my credit card company and they advised there was an issue with Public submitted the wrong expiry date. Can someone please contact me as soon as possible as I currently have no service?

Thanks

Re: AutoPay Declined

jeeva86 — Mon, 13 Nov 2017 16:57:47 GMT

Welcome to the club - https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Credit-Card-won-t-authorize/td-p/197876/jump-to/first-unread-message. I know it's ridiculous that payments don't work and our lines get suspended!

Re: AutoPay Declined

Taekgun — Mon, 13 Nov 2017 17:00:21 GMT

@Chesterfield

Have you gone into your self-serve account and made sure your expiry date is showing correct in your account? If not, do so and then make a one-time payment and this will restore your service.

You can also send a private message to the moderators using this link: @CS_Agent, provide them with your name, account number and a brief explanation of what happened and they can manually make the necessary changes for you to get this straighten out and service restored.

Re: AutoPay Declined

Chesterfield — Mon, 13 Nov 2017 17:00:22 GMT

Yes, I have confirmed the expiry on my autopay. I even attempted to make a one time payment but it didn't work either.

Yes I have lost service as a result of the non payment.

Re: AutoPay Declined

Taekgun — Mon, 13 Nov 2017 17:01:34 GMT

Then send a moderators a message and they will make the change for you. Just follow the instructions in my last post. Sorry for the inconvience - it's a total pain, I know.

Re: AutoPay Declined

Chesterfield — Mon, 13 Nov 2017 17:26:03 GMT

Thanks I forgot about Private Message.

Re: AutoPay Declined

chakri264 — Mon, 13 Nov 2017 20:14:42 GMT

If you are in a hurry, then purchase a voucher from the nearest gas station and top up.