topic Re: How can I pay for my service? in Get Support

How can I pay for my service?

Lachlan_M — Tue, 04 Jan 2022 17:27:51 GMT

To help make the payment process as convenient as possible, there are a few different ways you can pay for your service, depending on what is best for you.

Payment Method	Description
Automated Service IVR	By dialing *611 on your device, you are able to make a payment using the automated phone service. In order to make a payment using the automated phone service, you need to have a payment voucher or a registered credit card.
Online Self Serve	After logging into your Self Serve account, you can sign up for AutoPay (pre-authorized monthly payments), a one-time payment using a credit card, or pay with a payment voucher. When making a payment using Self Serve, you have two payment options:
	Amount Due	Select this option if you would like to make a payment for your current amount due.
	Other (Enter the desired payment amount)	Select this option, if you would like to enter an amount between $1 and $300. You may need this option if you are planning to purchase an Add-on, would like to pay in advance, or want to add funds to your account for future payments and/or purchases.

Last updated on 10/08/2015

Re: How can I pay my bill?

yasi — Fri, 01 May 2015 21:13:16 GMT

Re: How can I pay my bill?

23homayoon — Fri, 08 May 2015 05:32:42 GMT

Re: How can I pay my bill?

Cyber — Fri, 08 May 2015 13:13:47 GMT

@yasi,

@23homayoon,

You can pay your bill by calling the automated system at 1-855-478-2542 from any landline

With your cellphone by calling *611

By logging into your self serve account, then using this link :

https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/

Re : How can I pay my bill?

Gergana1- — Fri, 29 May 2015 13:46:29 GMT

Bonjour, je peux pas entrée dans mon compte pour payer. Gergana

Re : How can I pay my bill?

Cyber — Fri, 29 May 2015 13:52:55 GMT

@Gergana1-,

Vous pouvez payer votre facture en appelant le système automatisé au 1-855-478-2542 à partir de n'importe quel téléphone

OU

Avec votre cellulaire Public Mobile en appelant *611

OU

En vous connectant à votre compte libre-service, puis en utilisant ce lien :

https://libreservice.publicmobile.ca/fr/Apercu/Paiement/Effectuer-un-paiement/

Re : How can I pay my bill?

Gergana1- — Fri, 29 May 2015 13:54:09 GMT

Bonjour, le message que je viens d'envoyer est tout crochet. J'ai besoin d'aide pour payer mon compte. SVP contactez moi. Gergana

Re : How can I pay my bill?

Cyber — Fri, 29 May 2015 13:58:40 GMT

@Gergana1-,

Je viens de vous répondre.

Votre dernier paiement remonte à quand ?

Re: How can I pay my bill?

jgrheault77 — Fri, 04 Sep 2015 18:25:42 GMT

I changed my Master Card, and need to give you my new number.

Gérald Rheault

4*************4

5************4

Re: How can I pay my bill?

Cyber — Thu, 03 Sep 2015 18:51:36 GMT

@jgrheault77,

Please do not publish your phone numbers on a PUBLIC forum.

For your credit card update, you must do it yourself from your self-serve account.

You can manage your credit card here.

https://selfserve.publicmobile.ca/Overview/payment/manage-credit-card/

Re: How can I pay for my service?

Dada17 — Fri, 29 Apr 2016 15:25:06 GMT

Very helpful, thanks!

Re: How can I pay for my service?

amallya — Sun, 08 Jan 2017 23:45:08 GMT

PM is a scamming company.

They just robbed me of $6.

They will promise you all kinds of discounts and then their IT system will crap out and all of your accumulated "rewards" will go to ZERO.

I was supposed to pay $114 but my "auto-pay" """rewards""" that I had accumulated over the last 90 day period magically dissappeared because the auto-pay failed, and they SUSPENDED MY ACCOUNT without any notification.

No e-mail.

No phone-call.

No text (I was supposed to have texts but their garbage sign-up system did not give me texts even though I had selected it, but anyway I didn't even care about that)

But now they've stolen my money.

I am owed $6. This isn't friggin airmiles. Its my friggin money they stole after promising a discount.

Just suspend account, cancel service, no notice.

Scamming company, stay away.

Re: How can I pay for my service?

Saray_O — Mon, 09 Jan 2017 18:25:28 GMT

Hi @amallya,

I'm sorry you had issues with your AutoPay, but please note that the $6 of the AutoPay reward are already in your account. They were applied right when you topped up. You will be able to use these $6 towards your future plan renewals.

In the future, please send us a private message if you run into a similar issue.

Cheers!

Re: How can I pay for my service?

Merkavelli101 — Fri, 15 Jun 2018 09:33:12 GMT

I have to the funds already available on the account why does it still say suspended

Re: How can I pay for my service?

CS_Agent — Fri, 15 Jun 2018 13:16:32 GMT

@Merkavelli101, Thank you for reaching out.

Sorry for the trouble. For assistance, can you please send us a private message on the online community along with your phone# and PIN# and we shall be glad to help.

Thank you!

Re: How can I pay for my service?

scottage — Sat, 20 Oct 2018 22:34:15 GMT

I did every step here and it still says:

Unable to process this transaction.
Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charged.

I called my bank the card is working fine in every way and i have enough to pay my bill but your service wont take it. what do I do?

Re: How can I pay for my service?

Anonymous — Sat, 20 Oct 2018 22:40:46 GMT

@scottage, you have posted to a really old topic. In the future, you should always start a new topic so that your issue gets the maximum exposure.

Some of the things to try when CC not working (I don't know what you have already tried...):
- Clear browser cache and try again
- Use your browser in Incognito / Privacy mode
- Try another browser
- Be sure to enter your CC information EXACTLY as it is shown on your statement. Do not put any apt. info into the Apt. field. Just include it in the address as shown on your statement. If that doesn't work, get in touch with a member of the moderators team (via private message). They would be able to rectify the problem.

Re: How can I pay for my service?

Dunkman — Sat, 20 Oct 2018 22:47:37 GMT

@scottage

If the above suggestions don't work and your payment date is near, you could buy a payment voucher from vendor (ie. Walmart, PC mobile, Gas stations) or online via recharge.com. Moderator wait times are about 72+ hours.

Re: How can I pay for my service?

scottage — Sat, 20 Oct 2018 23:13:24 GMT

I'll start a new topic if the admins can't help. I tried using another browser and even my phone and it still didn't work ( I had tried everything else)

thanks for trying

Re: How can I pay for my service?

dlovestoshare — Fri, 23 Nov 2018 02:58:18 GMT

All other cellular providers I have used accept payments via bank/credit union.

I pay all my bills this way and even have some recurring payments set up and not just to cellular companies but to several accounts.

Why is this not a way to make payments to Public Mobile?

Will it be added in the future?

The credit card overlords must be loving PubMo... just say'n