topic Credit Card Renewal and bounced payment! in Get Support

Credit Card Renewal and bounced payment!

Willow536 — Wed, 05 Jan 2022 08:34:45 GMT

So back in early Ocober, my credit card was set to expire. The new card was delivered and made all the necessary updates to all my accounts. I forgot about public Mobile... My tri-monthly payment was yesterday (Nov 11) which was set up as an autopayment. Since the CC was expired and I forgot to renew it on my PM account, my Number and Service is suspended. I got a text about it lickity split and I went to update it on my account. The CC is the new one and I want to make a payment, however, PM says it is unable to make a transaction to clear my balance. Is there a time limit to wait from re-activation of CC to making a full payment? It says I have until December 12 to make my payment which I am trying to get through ASAP.

Re: Credit Card Renewal and bounced payment!

xCameron94x — Sun, 12 Nov 2017 17:32:01 GMT

If your account is suspended, a MOD will need to re-activate it for you. Make sure you have enough funds in your account to cover the cost of your plan.

Also try making a payment in a different browser, clearing your browser cache, or try doing it in incognito mode

Re: Credit Card Renewal and bounced payment!

ShawnC13 — Sun, 12 Nov 2017 17:32:53 GMT

@Willow536,

You will need to message a MOD for assistance, click on this link Moderator Team

to send a private message .

In your message please include:

* PM account email address

* PM phone number

* Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Credit Card Renewal and bounced payment!

Mana — Sun, 12 Nov 2017 18:53:16 GMT

@Willow536 when you login to your account online, there should be an option towards top right hand corner to re-activate your plan/service. By clicking on that option, you should be able to manually pay for your service and reactivate it.

If you are not seeing this option, perhaps try clearing your browser's cache and history or try another browser such as chrome or safari.

If nothing works then please send a private message to @CS_Agent