topic Re: Plan Selection Issues in Get Support

Plan Selection Issues

AndreH — Wed, 05 Jan 2022 08:34:36 GMT

Hey folks,

I just signed up and I'm almost certain I selected a 30 day plan with province wide talk, global text, and 3 gigabytes of 4G LTE data (as well as a referal for 1 free gigabyte of data) coming to a total cost of $52 plus tax. After reviewing my account and trying to test my services it appears that I only have 3 gigabytes of 4G LTE data and no talk or text capabilities which comes to a total of $50 plus tax.

I tried to update my plan but it looks like I'll have to wait 30 days. Is there any way to update my plan to include talk and text immediatly? I'd also like to keep my referal bonus data if at all possible.

Thank you!

PS. Sorry if this is a very common question, I couldn't find a post explaining how to do this.

Re: Plan Selection Issues

ShawnC13 — Sun, 12 Nov 2017 04:17:00 GMT

@AndreH, it takes up to 72 hrs to have the bonus referral data applied to your account. For adding talk and text you will need to message a MOD. To message a MOD for assistance, click on this link Moderator Team to send a private message .

In your message please include:

* PM account email address

* PM phone number

* Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Plan Selection Issues

Michael77 — Sun, 12 Nov 2017 13:45:48 GMT

Good advice, @ShawnC13.